Not For Profit People
Operations Support and Customer Service Officer
We are seeking to appoint a dynamic and reliable Operations Support and Customer Service Officer
to cover for a colleague on maternity leave. This is a great opportunity to be part of a rapidly evolving children’s charity.
Position: Operations Support and Customer Service Officer (maternity cover)
Location: Flexible as homeworking supported
Salary: Up to £24,000 equivalent for length of contract, pro rata if part-time
Hours: Full-time, part-time considered
Duration: Fixed-term/temporary (maternity cover)
Start Date: ASAP (late March/early April)
Benefits: 25 days’ annual leave plus bank holidays and 5% Employer pension contribution
Closing Date: 21st March
Interview Date: 23rd and 26th March. However, interviews may take place on a rolling basis depending on application rates, apply early to avoid disappointment.
About the Role
We are looking for a Customer Service and Support Officer for a charity that has been working with schools for many years, to improve the mental health and wellbeing of children and young people by removing barriers to learning by promoting nurture in education.
The charity has a high-profile patron, highly active trustees, dedicated staff and a newly appointed CEO who is passionate about education and the development of young people. This maternity cover role will play an important part in the smooth running of programmes and in providing excellent customer service, with a particular focus on publications sales.
In particular, the Operations Support and Customer Service Officer will be responsible for:
As Operations Support and Customer Service Officer, you will:
Where an individual lacks specific personal experience of working in a particular area, they would be expected to demonstrate evidence to support their potential to do so and an understanding of the factors that will drive success.
Applicants are asked to provide a current CV and 2-page covering letter outlining evidence against the essential criteria in the job description, clearly identifying the skills and experiences applicable to the role.
Work for an organisation with excellent work life balance policies, where flexible working is promoted and the culture of the organisation is to nurture staff through effective leadership and excellent team working.
About the Organisation
With increasing numbers of children and young people affected by social, emotional and behavioural difficulties inhibiting their progress and limiting their life chances. The charity has developed a range of interventions and support to give vulnerable children and young people the opportunity to be the best they can be. Whether it is delivering certified training, supporting whole-school or authority-wide nurturing schools approach or promoting evidence-based research, the charity is providing quality support and resources to make nurturing provision a reality for pupils across the UK and beyond.
Other roles you may have experience of could include Customer Service, Senior Customer Service, Customer Support, Senior Customer Support, Customer Experience, Helpdesk, Help Desk, Digital Customer Support, Online Customer Support, Operations, Operations Support, Operations Coordinator, Support Officer, Support Coordinator, Online Support, Product Support, Online Product Support, Customer Service Admin, Customer Service Administration, Support Admin, Support Administration, Helpdesk Administrator, Service Administrator.