Operations Support – SL3

Slough, Berkshire
The Recruitment Crowd (Yorkshire) Ltd

Operations Support – SL3Up to £37,000 per annum (dependent on experience)28 days annual leave + Bank Holidays + Free onsite parking + Workplace Pension + EAP for employees at work + more.Our client is one of the leading Road Transport Companies. They operate to the highest accredited professional standards and are anything but the stereotypical transport company.

The Operation Support role is responsible for providing administrative and operational support to the team. This includes tasks such as managing the fleet of vehicles, coordinating shipments, and maintaining customer records.

Key responsibilities:

• Manage the day-to-day operations and develop a best-in-class team and effectively manage performance and talent development.
• Build relationships with Clients through constant contact and advocacy by offering advice, solutions, and proactive issue management.
• Conduct necessary investigation(s) to determine the cause of problems like accidents (if any arise) and to set up safety measures to avoid the recurrence of such issues.
• Maintain an open dialogue with other units’ managers so as to organize activities that will enhance the company’s general performance.
• Ensure that all staff under their supervision behave in accordance with the company’s handbook, procedures, and values and that performance issues are dealt with in a timely manner.
• Responsible for all aspects of the centers daily running, including overall responsibility for H&S.
• Cross-functional work within the other departments of the company and customers.
• Ensure maximum productivity and route management systems and establish productivity goals where needed.
• Ensuring continuous review and improvements of operational processes to ensure accuracy and compliance.
• Manage the fleet of vehicles, including tracking vehicle locations, scheduling maintenance, and ordering parts.
• Coordinate shipments, including booking appointments, arranging transport, and tracking deliveries.
• Maintain customer records, including updating contact information, tracking orders, and resolving issues.
• Provide administrative support to the Operations team, including preparing reports, answering customer inquiries, and managing the office
• Reviewing and updating policies and procedures to ensure compliance with industry standards and regulations.
• Ensuring that all vehicles are in good working order and properly maintained.
• Scheduling staff to ensure that vehicles are staffed according to established requirements

The ideal candidate:

• Will have experience and knowledge within the Transport and Logistics sectors
• Experience customer-facing skills and telephone manners.
• Great communication skills both written and verbal.
• Good leadership skills and team worker.
• Excellent analytical skills
• Good negotiation skills and excellent decision-making ability

Benefits;

• Free onsite parking
• EAP for employees at work
• Employee committee meeting
• Mental health and wellbeing
• Sage Benefits
• Learning and development