What you will do The Resource Planning Team supports the branch Installation Teams to enable the carrying out of installation work in relation to security services. It is the main interface between the customer and the engineer on daily activities & risk situations, and is the main control point for planning & scheduling of work. This role is based around large projects with tight and demanding deadlines
How you will do it The Planner provides support to the branch Installation Teams to ensure full utilisation of engineers through planning, scheduling & tracking of customer appointments. Working with the Field Line Managers to ensure any risk situations are resolved, ensuring customer appointments go ahead as planned, with the risk of no-shows kept to a minimum. This is achieved by maintaining contact with our customers and engineers (both internal & external) to aim for a high level of customer service.
What we look for Problem solving in the course of day-to-day activity Influential communicator & good relationship building Good admin skills PC literate Analytical thinking & decision making Planning & Prioritising Customer Focus Time management Able to work on own initiative Manage difficult situations Resolve conflicts Resolve customer escalations Escalate issues to management