Product Manager, Devices (contract)

Inmarsat

Company Description

About Inmarsat:

Inmarsat has been at the forefront of global mobile satellite communications for over forty years and is the market leading provider of voice and high-speed data communications for users on land, at sea and in the air through its constellation of geostationary satellites. Inmarsat has a profitable track record and significant growth aspirations. This is represented by more than 65 nationalities in the workforce, reflecting the global and dynamic nature of the business. With an investment of over $3 billion in its latest network infrastructure, Inmarsat is at the forefront of global mobile communications innovation.

Job Description

Inmarsat’s User Terminal Product Manager team is accountable for ensuring the voice of the customer is heard and used in all aspects of defining our end user terminal offer. Combining input from the Product Management Teams who represent the Air, Land, Sea and Government sectors, with additional customer insight with market intelligence, this informs our terminal strategy, our sales and support strategy and our commercial offer. In addition, it helps us support the business to win, grow and retain customers as well as allowing us to be clearer on how we will partner with other players who can create value, and why partnering and working with Inmarsat is valuable to them. Inmarsat works with a small eco system of strategic Value-Added Manufacturer (VAMs) who design and build user terminal devices. The User Terminal Product team work closely with the VAMs to ensure that they can delight our customers by providing the latest technology which fully exploits the superior capability of Inmarsat satellite communications services, whilst remaining reliable and competitive.

Key Accountabilities

• As a team member the Product Manager contributes to the complete user terminal product lifecycle, providing input as requested on customer commercial requirements, roadmaps, go-to-market channels, marketing plan, business plan, pricing, launch and service introduction planning, in-service requirements, and end-of-life planning, ensuring that the lifecycle is rooted in customer requirements and aligns with the growth strategy of Inmarsat.

• The Product Manager contributes inputs on request to market focused product plans which drive profitable growth.

• Is accountable for reporting on all product developments which have interdependencies on VAMs or third parties to ensure on time, and on budget deliveries.

• Organise regular VAM and key partners meetings, ensure that cross company communications are cohesive, and help drive success in partnership with the VAMs.

• Monitor and report of overall VAM performance at a programme level ensuring the resources and progress is maintained against the contractual obligations.

• As a team contributor you will help bring clarity to the engineering development teams by providing them with a clear vision of what the product is required to do and in what timescale.

• Manage product requirements (product backlog) in the context of the agreed terminal roadmaps timelines and available engineering resource.

• Co-ordinate and report on the timely arrival of new terminals to market, within budget and manage the process with replicable efficiency and KPI definitions for project tracking.

• Coordination of product launch and post launch plans, including business readiness, service introduction and post launch embedding activities working closely alongside technical, Business Unit and operational teams.

• Input to the creation of product documentation related to functionality, features, market introduction, positioning, differentiation, value propositions.

• Contribute to establishing, track, and manage Product Performance KPI to manage growth or recommend corrective actions with the relevant stakeholders.

Key Interfaces

The role will involve close interaction and collaboration with:

• Market focused sales and business development groups as well as gathering the Voice of the Customer from partners/customers to understand and shape customers’ future plans and create requirements for our existing and future products.

• CDS, Strategy, Insights and Commercial teams for the creation of a Product Business Plan covering the Area of Interest or Market Sizing, Customer Segmentation, Competitive Landscape, next best alternative, Quantified Customer Needs or Value proposition, ensuring fit with Company strategy and Business Units objectives.

• Business Unit (BU) managers to take inputs from them regarding their customer and partner knowledge, review product roadmaps, got-to-market plans, and support their implementations.

• Technical Engineering teams (CTO) to provide input regarding desired customer journeys, portfolio and roadmap aims including ‘in life’ and ‘end of life’ management, and to take input regarding technology opportunities and actual usage

• Technical Operations teams (COO) to provide portfolio and roadmap aims including ‘in life’ and ‘end of life’ management, to work together to develop desired customer journeys, service and operational design and to gain understanding of actual experience

• Central Marketing teams (CMO) and Business Unit Marketing teams to create product marketing plans providing customer insight input on ‘how to win’, support brand marketing initiatives and to gather customer knowledge

• Value Add Manufacturers (VAMs) to gain insight into business development opportunities and to develop new products aligned to product and technology strategy

Qualifications

Highly Desirable Knowledge and Skills:

• Experience of building products that meet the demands of the maritime, aviation, government or telco market

• Strong understanding of the current and future competitive landscape

• Must demonstrate strong commercial acumen and a strong customer centric approach

• Experience working with technical, operational and marketing teams

• Experience in contributing to product strategy and roadmap

• Experience of Satcom industry

• Pragmatic and results focussed – a ‘self-starter’ who can take a ‘blank sheet of paper’ and rapidly deliver an approach and tangible outputs

• ‘Agile’ and ‘waterfall’ change delivery knowledge and experience

• Data driven – highly numerate and analytical

• A strong communicator with excellent influencing skills

• Fluent in English language

Additional Information

You must be eligible to work in this location advertised.

Our culture and ways of working

Our values define Inmarsat’s culture and represent what we believe in. Inmarsat employees aspire to behaviours that support our values, which create a stronger working environment and lie at the heart of our continued success as an organisation.

• Customer – we provide a unique value to our customers
• Accountability – we take ownership, we deliver results, and we keep our promises
• Respect – we collaborate, we embrace and celebrate diversity and we value difference
• Excellence – we create bold solutions for our customers and put quality at the heart of everything we do

We also value and encourage a healthy work-life balance, so we offer flexible working wherever possible. Depending on the operational requirements of your job and your team, we can offer compressed hours (nine-day fortnight), hybrid office-remote working, and flexibility during your working day to take care of personal commitments.

Diversity

At Inmarsat we want the best people for the job, and we warmly welcome applications from you if you’re suitably qualified and eligible, regardless of your sex, gender, age, race, ethnicity, disability, sexuality, gender identity, neurodiverse qualities, religion or belief, marital status, pregnancy, or maternity status.

Inmarsat is signed up to the Halo Hair Code, which aims to protect employees who come to work with natural hair and protective hairstyles associated with their racial, ethnic, and cultural identities.

To give you the best experience possible during your application process and interview, we can make adjustments. For example, if you’re visually impaired we’ll happily meet you locally and help you find your way to our office, or if you have neurodiverse qualities, we can provide you with additional support to help you prepare for your interview. Please let our Resourcing Team know if there are any ways in which we can support you.