Product Support Manager

Andover, Hampshire
Stannah

We have a new opportunity for a Distributor Support Manager to join the team at Stannah to support Stairlift Distributors in the UK and Ireland.

Stannah is represented by Accredited Distributors and the business is at an exciting time of growth. The Distributor Support Manager is a newly created position to support Stannah’s UK Stairlift Distributors, who are some of the Company s biggest customers.

A key function of the role is to support, promote and profile Distributors in line with the strategy for growth.

As the Distributor Support Manager you will travel frequently throughout the UK and Ireland, to meet the needs of the business and the Distributors. This will require a flexible approach as there may be overnight stays and, on occasion, travel outside of normal working hours.

Reporting to the UK and Ireland Distributor Manager, this is a Hybrid working position that can be based from most regions of the UK, subject to the location of the Distributors. The locations of the Distributors range across the whole of the UK, from the South of England, up to Inverness in Scotland, with some based in Ireland where we are looking to expand.

We are looking for a Distributor Support Manager who has experience of working in a B2B environment, within a highly customer facing role. Industry experience of Stairlifts or Distributors, Resellers or Dealers would be an advantage.

You will be confident to build relationships with customers and maintain regular, effective communication. Suitable candidates may have worked in similar roles such as key Account Manager, Sales Support Coordinator or Dealer Sales Account Manager.

We are looking for an individual who is pro-active in their approach and willing to help and assist the Distributor Manager with the day to day management of the Distributor division.

Key Responsibilities:

• Establish productive relationships with Distributors to promote a positive and collaborative partnership
• Assist in the marketing and sales of Stannah products to UK Distributors
• Respond or escalate new enquiries received
• Assist with onboarding of new Distributors
• Maintain frequent contact and visit Distributors to understand requirements, collaborate, and provide day to day support
• Identify training needs to address any requirements.
• Deal with day-to-day issues and emails within agreed SLA’s.
• Provide quarterly reports to Distributors to update on KPI’s agree follow-up actions.
• Analyse data to support Distributor performance.
• Support organising and delivering conferences, meetings and other events
• Assist in roll out and development of new company systems

Minimum Requirements / Qualifications

• Good standard of literacy and numeracy

Company Information:

Stannah is a British family owned company, who provide elevators, escalators and moving walkways and manufacture stairlifts and platform lifts, we offer repairs and servicing 24 hours a day 365 days a year. The family is now in their fifth generation and play a hands-on role in running the business, ensuring the family ethos and values are maintained. Our salaries, benefits packages and supportive working environments attract the best people who strive to offer quality and dedication within their work.

We are a company who are pioneers of forward thinking, we never forget that vital to our success are the amazing people who work for us and the commitment we have to our customers. We have carefully selected the following benefits which complement our employees’ lifestyles.

Benefits Include:

• Competitive Salary, paid on a monthly basis
• Profit Share Bonus Scheme, which is paid to all employees each quarter, based on Group Company profits
• 25 days holiday, plus bank holidays, with the option to purchase an additional 5 days
• Car Allowance / Company Car
• Pension Scheme, matched contribution/salary sacrifice
• SimplyHealth Cash Plan which allows you to claim towards health costs such as dental and optical as well as physiotherapy, chiropody and flu vaccinations.
• Life Assurance Scheme
• Long Service award scheme, with additional holiday benefit
• Company Benefits Discount and Rewards Scheme which includes shop discounts, hotel discounts, days out and more
• Employee Assistance Programme
• Company Sick Pay
• Enhanced maternity and paternity provision

COMPANY REF: Sales and Installations