Minstrell Recruitment Ltd
Remote Technical Support Engineer – Automation / Manufacturing / Material Handling / Robotics
What they can offer you?
* Excellent salary (negotiable)
* Excellent benefits.
* A career within automation one of the number one growth industries in the world.
* Career progression opportunities.
* Exposure to cutting edge technology.
* 25 days holiday, increasing to 27 with 5 years’ service
Permanent Benefits Include:
Private Healthcare, Life Assurance, Enhanced Pension Scheme, Free Company Shares, Income Protection, Childcare Support, Various Associate Offers and a lot more.
This vacancy may suit an apprentice trained multi skilled engineer looking to use the knowledge he has accumulated over the years in a support capacity.
Within the Automation Engineering department sits the Central Product Engineering team who are responsible for the application, configuration and ongoing life support of the engineering solutions used to power the company’s automated CFCs ( Automated Distribution Centre’s / warehouses ) that use cutting edge engineering technology. The Technical Support Engineer within this team is responsible for providing a centralised, coordinated technical and engineering support function to support the automation design, configuration and implementation of cutting edge, highly automated warehouses around the world.
Respond to and coordinate technical engineering queries, working with colleagues to ensure product knowledge is effectively communicated and maintained for all released engineering products in support of global projects.
Coordinate and support automation engineering aspects during design, installation and commissioning phases of domestic and international projects.
Follow and support the ongoing development of a robust system for tracking and responding to technical support queries, moving towards a self-service knowledge base that minimises the number of repeat queries.
Ensure engineering product and system integrity by collaborating with product engineers from other streams to ensure that any changes or issues in one area do not negatively impact another products or overall system.
Maintain and communicate product technical documentation for all products handed over from product development (including but limited to Manuals, BoM’s, install guides, PDI & SAT checklists)
Support the resolution of engineering product change, negotiating with stakeholders to ensure the necessary resources are available to ensure changes to released MHE products are followed through to completion
Skills and experience
Remote coordination and engineering support experience
Proven experience working directly with engineering/development teams
Knowledge of automation (MHE) and general engineering
Aptitude to debate engineering technical details with both internal and external parties
Excellent attention to detail
Excellent communication and interpersonal skills
IT literate, proficient with Microsoft Office and/or Google Suite
If you have the above skills and wish to be considered for this position or find out more details then please submit your CV.
We will endeavour to contact all applicants however if you do not hear from me within two weeks then unfortunately you have been unsuccessful