Senior Implementation Manager – Payments – Hybrid working

Edinburgh, Midlothian
LLoyds Banking Group

Job Summary: Senior implementation Manager, Payment Services, Edinburgh or London (hybrid working, 2 days a week in the office)

We’re on a mission to build the bank of the future, and we need your help to do it. In Group Transformation we’re redefining what a bank is from the inside out. Our technology, culture, and our mind-set’s changing to craft a true technology-led organisation.

With our business evolving to more modern and flexible ways of working, We’re looking for someone who is passionate, inspiring and customer-focussed, ensuring that the team are always passionate about the priorities that will deliver the best outcomes for our customers and colleagues.

Our culture brings together inquisitive, hardworking, people from a diverse group of backgrounds that enjoy a collaborative and innovative environment that supports flexible (hybrid) and agile working, always learning and improving ourselves alongside sharing knowledge with the wider team.

About the role

As a Senior Implementation Manager in our New Payments Architecture (NPA) Lab, you’ll be integral to delivering the biggest change that Payments has seen this decade. Our NPA Lab sits in our Payment Services Platform (PSP), where our mission is to provide compliant and efficient payments capabilities for the Group and drive innovation to enable customers to move money confidently, quickly and securely.

NPA is a multi-million pound regulatory initiative that will change UK payments as we know them. Working closely with Industry, the NPA team is replacing the complexity of the existing payments landscape with a new, more efficient infrastructure that will benefit from enhanced security and resilience and vastly improve the ongoing Customer Journey.

What will you be doing and key accountabilities .

You’ll play a pivotal role in realising our digital and data potential and crafting the Bank of the Future

• Oversee the completion of all readiness activities for implementing changes, ensuring that a clear schedule of events is agreed and all governance requirements are met
• Engage with the various teams across the bank to have a clear line of sight of the change portfolio and handle the Implementation resources accordingly
• Design and implement custom implementation strategies to support complex/ non-standard changes, viewing change from various perspectives – customer, service, performance, operations
• Managing stakeholders and communicating effectively to the senior/ executive team and wider business stakeholders
• Identify, assess, manage and mitigate significant risks and issues in order to ensure delivery within declared timescales while protecting customer experience
• Understanding and Scheduling IT change on complex IT environments, stacks for web based services and managing multiple dependencies
• Understanding the needs of the business and balancing the benefits vs the risks
• Ensuring implementation plans are comprehensive and all deployments adhere to the bank’s governance

A little bit about the capability and experience you’ll have:

• Understanding of technical IT infrastructure and application stacks for web-based services
• Experience of scheduling IT change on complex IT environments and managing multiple dependencies
• Leadership – proven experience of working in a team, ability to effectively interact with stakeholders and create trust-based relationships at different levels
• Problem solving – strong problem solving with proven track record to critically think about problems with a questioning and innovate mind-set
• Personal impact and influence skills – ability to effectively communicate to a variety of stakeholders and resolve/ escalate issues
• Entrepreneurial drive – energy, pace and self-confidence together with resilience in overcoming challenges and being prepared to challenge the status quo
• Experience in Creating and executing complex technical schedule of events

Would be beneficial if you also had experience / knowledge of:

• Working with Software Engineers and cross-functional teams to deliver technology change.
• Cloud Migrations (Private / Public/ Hybrid) and SaaS projects
• Payment Services / processes within a financial Services environment.
• Encouraging collaborative, empowered teams, nurturing them to take ownership of the relevant outcomes.
• Story telling capability, to bring concepts/ priorities to life.

So why should you apply?

You’ll become part of a team that has an inclusive, values-led culture. This means we embrace that not everyone is the same or likes to work in the same way. We’re focused on delivering for both our customers and our colleagues; you’ll receive support to learn, grow and develop, benefitting from a huge range of opportunities opened up by being part of our Group.

We’re committed to building a diverse workforce that represents the customers and communities we serve. We believe that creating equal opportunities means allowing colleagues to bring their whole selves to work – so we’re dedicated to creating a culture where everyone can. Add to this our comprehensive range of benefits; including our flexible package that allows you to choose what you want, and you have another fantastic reason to join us. Together we make it possible.

So what can we offer you in return?

In return, you’ll learn new skills, technologies, and approaches to software development. As a multi-brand, multi-channel business, we have the scale and reach to give you a diverse range of opportunities to learn, grow and develop and to help you achieve an exciting and ful?lling career!

We’re focused on creating a values-led culture, and our approach to inclusion and diversity means that we all can make a real difference, together.

As well as a competitive salary, you’ll receive:

• A Discretionary Performance Share Award
• Generous pension contribution
• 30 Days leave plus bank holidays
• Private health cover
• Share Schemes

So, if joining us at a critical and exciting time for our Payments transformation appeals and this role sounds like it could be for you, click apply below

We’ll ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Did you know? We’ve been shortlisted for the Best Employer for Parental Support award at the Women in Tech Awards 2023.