Senior Network Consultant – CCIE

Hampton, Cambridgeshire
Global Technology Solutions Ltd

Senior Network Consultant – CCIE
Permanent
£70,000
Hybrid working – 2 days per week in Hampton, Peterborough
Our client needs a Senior Network Consultant to join them as a key member of the Networks and Telephony team.
For this role you will be CCIE qualified and have a minimum of 5 years of experience in a similar SLA driven support role within an MSP.

Main purpose of the job:
The configuration, deployment, testing, maintenance, monitoring and trouble resolutions of network components to provide a robust, industry standard, communications platform.
Respond to incidents logged in the Incident Management system and provide end users with a technical solution within Service Level Agreements.
* Firewall Management
* Incident Diagnostics and Assistance
* Log Monitoring and Analysis
* Rule base Auditing and Advisory
* Device Software Upgrades, Patches and Bug Fixes
* Configuration Backup/Restore
* Rule base and Network Configuration Change Management

Provide a point of technical escalation and expertise.
Maintain technical accreditations in line within the Cisco platform.
Escalate and work with vendors when required.
Setup and complete scheduled tasks when required.
Escalate potential service issues initially with Networks & Telephony Manager/Service Delivery Manager.
Escalate potential problem issues with Problem and Incident Management.
Recommend and deploy changes via the change management process when required.
Act as a role model for technical competence, helpfulness, facilitation of learning and teamwork.
Aid team members as required.
Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan.
Work with Internal IT Engineers to better understand issues and solutions.
Provide technical assistance to on-going projects when required.
Participate in the on-call support rota (1 week in 4)

Knowledge and experience:
Essential
– At least 5 years’ experience in a similar SLA driven support role
– Proven Customer service Skills
– Proven experience delivering large transformation projects and complex changes.
– OSI Model Knowledge
– Design Considerations
– Routing & Switching Troubleshooting
– MPLS WAN Support
– Cisco Security Platforms (ASA, FirePower)
– Network & Endpoint Security
– Security Monitoring & Incident Handling
– IDP/IPS configuration and management
– Vulnerability Management
– Identity & Access Management
– Security Operations
– Web Filtering, Malware Analysis, Data Loss Prevention, IDS/IPS, Firewall
– SNMP Monitoring solutions
– Proven Customer service Skills
– Proven experience delivering projects and complex changes
– Knowledge of ITIL processes

Desirable
– Cisco Call Manager
– Industry recognised qualifications, ideally CCNP equivalent or higher
– Natural problem solver, getting to the root cause and identifying a long-term fix
– A starter finisher who will wrap up a delivery to be learned/understood up by anyone later

Personal Attributes:
Good communication skills, verbal and written
Punctual and reliable
Positive, enthusiastic and supportive individual
Ability to take ownership of and progress incidents to resolution, or to identify when escalation is necessary
Ability to work under pressure
Ability to work in a team and to support team members
Communication and interpersonal skills including listening, building rapport, establishing empathy whilst demonstrating awareness of internal and external issues in a calm and polite manner.

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Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.