Senior On site AV Engineer

Concept Human Solutions

UNDERSTANDING, SERVICE, TRUST 3 Words that Guarantee Results in Recruitment

Senior On site AV Engineer London salary up to £48,000

A leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.

Our immediate requirement is for an experienced Senior Onsite AV Engineer to be a key part of our London team, representing proAV and working onsite at a leading Global Law Firm, taking full responsibility for 2nd line break fix responsibilities within the London Headquarters.

This is an exciting opportunity for an exceptional, experienced Audio Visual Engineer to join an established operation with scope to drive and enhance the service at every opportunity.

Key Responsibilities

Responsibilities include, but not limited to:

• Proactively troubleshoot and remediate AV faults using established diagnostic techniques, repair or replace items as required

• Take full responsibility for maximising uptime of the estates audio visual unified communication systems

• Reporting faults and managing ticket queues to facilitate hardware repairs and replacements

• Take ownership and responsibility for the management and tracking of critical spares and tools held onsite

• Communicate and coordinate with key stakeholder and clients; including facility owners, general contractors, 3rd party vendors, manufactures and associated trades as required to complete AV fixes and provide regular updates on tickets and reports

• Research, advise and implement updates to systems and devices, following agreed change processes

• Ratify AV services according to system documentation, industry standards and best-practices

• Preventative Maintenance support as required

• To ensure all process are compliant with client and proAV policies including security, HSE, Quality and Corporate and Social Responsibility

• Report break-fix key management updates to site managers

• To provide fault reporting to relevant teams.

• Report on trend analysis and suggestion solutions and advise on any upcoming works required

• A passion for service excellence, with a wealth of knowledge and experience in all current audio-visual technologies

• The ability to use your initiative and solve problems effectively

• Provide remote technical support to regional offices

Desirable skills

• Minimum of three years corporate experience

• Extensive knowledge of Audio-Visual systems and technologies including AV/IT networks

• Extensive knowledge of Event spaces including audio, video and lighting equipment in both digital and analogue

• Familiar with commonly used corporate virtual conferencing/webinar platforms and ability to perform 2nd line troubleshooting

• Ability to multitask and work under pressure and to deadlines

• Remain client facing and calm under pressure

• Have excellent communication, time management, presentation and organizational skills

• Be enthusiastic, self-motivated and have a “can-do” attitude

• Be able to establish productive relationships with people at all levels

• Ability to use own initiative wherever needed

Benefits: 3% pension contribution (after 3 months probation period) 23 days holiday in first year (holiday years rising after length of service January to December) to 25 during 3rd year Death in service benefits (3 x annual salary) Private medical insurance (after 6 months probation period) Join a company who value you