Hours: 35 hours per week
An exciting opportunity has arisen to join our Customer Service Payments Team. We’re looking for someone with previous experience in an operational processing team with an ability to process payment instructions in an international banking environment and a good understanding of payment channels.
Working within a fast paced, dynamic and challenging environment we are looking for an individual who can work using their own initiative. You will have excellent attention to detail, the ability to prioritise workloads and contribute to a highly effective team.
If you feel that you are looking for a career that will challenge and excite you then you are looking in the right place.
Senior Team member, providing guidance to team daily and in the absence of the team manager.
To deliver customer excellence through various channels of communication across a diverse international customer base.
Verify and input customer data to an exceptional standard.
Mitigate regulatory breaches and operational losses by ensuring that all customer instructions are verified and data managed in line with internal policies and procedures.
Support Santander International in achieving its financial goals through outstanding customer service delivery.
Cross flex support across a wide range of operational processes, ensuring that skill set and knowledge is outstanding with an aim to become a subject matter expert within the payments operations team.
Interact with customers and key stakeholders across all levels which includes external banking counterparties.
Telephone interaction with customers and key stakeholders regarding payment investigation queries.
Previous experience in an operational processing team with an ability to process payment instructions in an international banking environment, understanding methods of payment channels and working to stringent deadlines.
Clear understanding of risk management and control and how this applies to the role and the team.
Information and data management collation and application.
Experience in delivering service solutions through written and telephony channels.
Business, product and relevant industry awareness and knowledge in addition to payments processing experience.
Operate and apply required processes, procedures and policies as defined by business policy and standards.
Escalate to the line manager any operational issues/incidents to support timely resolution.
Understand legal and regulatory framework and own responsibility in this area. Ensure adherence to set controls and challenge framework when appropriate to build robustness of the process.
Identify and rapidly resolve complex problems impacting quality of service and customer relationships.
Constantly review processes to identify operational improvements to support the business performance and establish best practice.
Effective skills in processing and accuracy
Risk Management and Control
Demonstrating service delivery
Effectively working in a team environment
Working to own initiative and being able to prioritise own workload
Client and Customer Orientation
Communicating and Influencing
2/3 Years minimum financial services/relevant experience – preferably within an International payments team.
Hold, or be willing to study towards an appropriate professional qualification.
A full Job Description can be provided on request.
There has never been a better time to join Santander International, so if you feel that you are looking for a career that will challenge, excite and motivate you, then you are looking in the right place.
This is a permanent contract working 35 hours per week which attracts a competitive salary, holiday allowance and other attractive benefits.
TLP Consultancy Ltd is acting as an Employment Agency in relation to this vacancy.