Senior Service Engineer

LLoyds Banking Group
End Date
Monday 03 July 2023

Salary Range
£48,784 – £60,980

We support agile working – click here for more information on agile working options.

Agile Working Options
Other Agile Working Arrangements / Open to Discussion

Job Description Summary
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Job Description

Lloyds Banking Group, Group Technology Colleague Channels – Transforming Branches Branch Applications Lab

Location: Manchester based with hybrid working – 2 day per week in the office, the rest from home.

Salary & Benefits: £61,641 to £68,490 base salary, plus annual personal bonus, 15% employer pension contribution (when you put in 6%) private medical insurance, 30 days holiday plus bank holidays.

We offer flexible working hours, to give you a good work life balance, agile working practices and are a very family friendly company.

LBG:

At Lloyds Banking Group, we’re inspired by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. Together we make it possible!

A bit about us:

Continuing our extensive transformation programme, we’re redefining what a bank is from the inside out. Our technology, and our approach is changing to craft a true engineering-led organisation. Become part of our diverse team, and you’ll experience a rare opportunity to make a difference to the lives of millions through our brands like Halifax, Bank of Scotland, Lloyds, and Scottish Widows (among others). Our flat teams allows you to make decisions, build positive relationships, and deliver a meaningful difference to our customers, colleagues, and communities. Our mentors will nurture your talent, and encourage you to further develop yourself and your career.

Where does the role sit within Lloyds Banking Group?

We’re committed to continuing to deliver a leading customer experience in our branch network. Within the Branch Applications Lab, we seek to re-imagine the future of the branch as a place where customers come for help and guidance with their needs, where they can choose when and how they are seen, and to enable our colleagues to build trust and deepen relationships.

What will I focus on:

What follows is a selection of what you might find yourself doing on an average day in the lab, but your experience will depend on the team’s needs as well as your own aspirations. Our goal is to help you develop in a way that fulfils you and create an environment where you can do what you enjoy.

• Closely monitoring our services by developing and using innovative tooling (for example Dynatrace and Splunk), providing technical expertise to help diagnose and resolve incidents, and spotting risks to live service.
• Identifying and driving service improvements to help us provide an even better service to our customers.
• Leading resolution of live incidents and facilitating problem reviews to ensure root cause is identified and documented, with tasks tracked through to resolution.
• Work with software engineers to set direction and influence the reliability of services before they launch, through activities such as service design consultancy.

What are we looking for:

We believe that people don’t fit accurately into roles, and we value everyone’s individual skills, experience, and knowledge. These are some of the skills we’re looking for:

• A passion for service engineering, ensuring our customers receive the most reliable service possible.
• Collaborating with engineers from on and offshore teams, working across different platforms and technologies.
• Strong problem-solving skills, leading live support and incident management as and when needed.
• Experience of developing and using monitoring tools such as Splunk, Dynatrace and ServiceNow.
• Interest or understanding in Devops toolsets such as Jenkins, Github, UrbanCode, InTune, Docker and Kubernetes within a cloud environment such as AWS, GCP or Azure.

It would be great if you had:

• Setting and prioritising a service balanced backlog within the lab, driving post incident improvements.
• Leading application portfolio management to ensure our configuration, risk and currency management plans are in place and take appropriate priority.
• Influencing multiple product teams backlogs so that our application landscape is modernised and automated through exploiting new technologies.
• Understanding around technologies like IBM Websphere, Oracle, .NET, SQL Server, Java.

What s in it for you?

Join us and be part of an inclusive, values-led culture that celebrates diversity, promotes equal opportunity, and provides opportunities for flexible working in a collaborative environment.

We will provide you with a diverse, energising, and informal environment that takes a strong focus on equal opportunity and supports career progression on all levels. Enhancing your personal and professional development is something that is very important to us, and we will work with you to make a positive difference to the overall teams’ mission. We want you to learn, grow & develop to become the best possible version of yourself.

We’ll ensure that individuals with disabilities are provided suitable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

At Lloyds Banking Group, we’re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you’ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you’ll have many opportunities to learn, grow and develop.

We keep your data safe. So, we’ll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We’ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We’re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.