Senior User Researcher

Edinburgh, Midlothian
Harvey Nash Plc

Senior User Researcher – 6 months – Inside IR35 – Hybrid working

Day Rate – Market Rates

Harvey Nash’s public sector client are currently looking to recruit a Senior User Researcher to join their team based in Edinburgh/Remotely for an initial 6 month period.

Assignment Description:

As a Senior User Researcher you will be an experienced practitioner who is able to plan and lead the execution of user research activities in larger teams and on more complex services.

At this level, you will be expected to:

• Plan, execute user research of quality in alignment to the Scottish Approach to Service Design
• Support teams new to the user-centred practices on their adoption
• align user research activities to inform a service proposition of strategic value
• enable other user researchers to assure and improve our research practice quality and sustainability

Essential Skills:

• Analysis and synthesis. You can understand and help teams to apply a range of methods to analyse research data and synthesise findings. You can effectively engage sceptical colleagues in analysis and synthesis. You can advise on the choice and application of techniques, and can critique colleagues’ findings to assure best practice. (Skill level: practitioner)
• Inclusive research. You can help teams understand the diversity of users of government services. You can effectively include all kinds of users in appropriate research activities. You can advocate inclusive practices and help teams design and deliver accessible services that work for all users. (Skill level: practitioner)
• Research. You can demonstrate experience in a wide range of user research methods, and can help teams to adopt them. You can plan user research for services with challenging user needs and complex user journeys. You can advise colleagues on the choice and application of research methods to assure best practice. (Skill level: practitioner)
• Society and technology. You can understand the social and technological context of government services. You can align user research activities to help your team understand changing user behaviour. (Skill level: working)
• Strategic insight. You can understand what problem the team is trying to solve. You can align user research activities to inform decision making and action. (Skill level: working)
• Technical understanding (user-centred design). You can demonstrate knowledge of the technologies used to build and operate digital services. You can collaborate closely with colleagues in different digital disciplines. (Skill level: practitioner)
• User-centred and Agile practices. You can understand and demonstrate experience in a range of user-centred practices. You can help inexperienced teams adopt user-centred practices and embed them into their Agile workflow. You can advocate user research, and engage sceptical colleagues and stakeholders. (Skill level: practitioner)

Desirable Skills:

• Research experience with Digital Identity, banking and/or fintech.
• Research experience with account creation and management flows and related service components and products.
• Research experience over authentication methods and solutions.
• Experience collaborating with security teams.

This role has been deemed inside IR35 by the client. Applicants must hold, or be happy to apply for, a valid standard Disclosure Scotland. Please click the link to apply.