Service Architect

City, Glasgow
CGI
Job order – J – Permanent Full Time Title Service Architect Category Architecture City UK Wide, UK Wide – Various, United Kingdom Job Description Service Architect

Position Description
Discover where complex meets meaningful as a Service Architect in our Central Government business unit, working with a high-profile client. You will be part of a team that combines subject matter and technical expertise with business understanding, providing our clients with the insights to build next generation IT services and operating models.
Help tackle once-in-a-generation challenges across the public sector. Work alongside clients as we shape the future of how fundamental technologies connect and transform the user experience in the UK.
CGI was voted Best Workplace by Great Place To Work in 2022, and offers a competitive salary, excellent pension, private healthcare, plus a share scheme (3% + 3% matching) which makes you a member, not just an employee. All applicants must hold or be prepared to undergo National Security Vetting (NSV) Security Check (SC) level

Your future duties and responsibilities
o Responsible for the translation of customer requirements, business requirements and contractual obligations into a E-2-E Service Design that describes the scope of services, delivery model(s), people, processes, Service Level Agreements (SLAs) and supporting Operational Level Agreements (OLAs) to provide the basis for transition into Business-As-Usual (BAU)
o Takes a lead role in the design of IT services demonstrating a high level of understanding with respect to customer drivers, customer requirements, contractual agreements, service architecture and service management.
o Supports the project manager in delivering impact analysis of system and regulatory changes, understanding service risks, dependencies and issues. Defining impact that these may have on the project, whilst mitigating those within their scope.
o Have a close working relationship with the Operations to ensure that all implemented and/or changed E-2-E Services are capable of delivering to Target Service Levels and KPIs.
o Champions service management and associated processes and procedures within the team, operating within the ITIL frameworks and compliant with ISO2000
o Responsible for being a subject matter expert in their area and be able to advise on the best practice and build this into all Services

Required qualifications to be successful in this role
Extensive experience in designing E-2-E services, developing and implementing sustainable and scale-able service management processes and procedures from scratch.
Experience in selecting and applying service management principles, policies and techniques in the definition of Service Designs in operational environments.
Customer focussed with ability to identify and understand and deliver to the (internal and/or external) customer’s needs.
Displays a high degree of knowledge relating to service management and TSM toolsets
Good experience as a service architect/consultant with excellent design experience
ITIL Manager or ITIL V3 Expert
Adaptable to change at short notice.
Creative problem solving and analysis skills with an ability to identify service gaps and develop and implement solutions meeting the needs of the business.
A self-starting individual with a strong work ethic capable of planning and managing own time effectively. Ability to perform under pressure and to work using own initiative as well as part of a team.
Assertive in potentially difficult situations, engaging diplomacy where necessary.
Excellent verbal and written (including presentation) communication, influencing and interpersonal skills.
Able to build relationships and network at all levels.
Able to demonstrate attention to detail and accuracy.
Able to think laterally to consider options which will optimise the service to meet the needs of the business.
Takes personal responsibility for making things happen and achieving results. Displays motivation, commitment, perseverance and conscientiousness
Able to perform peer reviews, audits, standards compliance checks and due diligence as required.

ESSENTIAL COMPETENCIES:
Commitment & Enthusiasm.
In-depth Problem Solving skills.
Design & Innovation.
Knowledge of ITIL v3.
Service Design/Architecture experience.
Service Implementation background.
Service Management Tool Design & Specification experience.

Insights you can act on

While technology is at the heart of our clients digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees members because they are CGI shareholders and owners, and, as owners, we enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are todayone of the worlds largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where everyone belongs, and we collaborate with clients in building more inclusive communities. As an equal opportunity employer, we empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGIwhere your ideas and actions make a difference.

Skills

• Analytical Thinking
• ITIL
• Service Design

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