Service Desk Analyst – 1st Line
These are Service Desk Analyst vacancies working USA hours to support our USA and Hiscox Europe business areas as well as Hiscox UK
Normal hours will be 8 hours per day depending on shift/rota – Preferences to be discussed at interview but we’re looking to fulfil the following shifts:
1 x 13:00 – 21:00
What does our IT Service Desk do?
You will be part of the front line IT Service Desk team providing support to c3500 Hiscox users across the UK, Europe, Bermuda and North America. You will work in a proactive and co-operative manner to ensure that the responsiveness, effectiveness and quality of the IT Service Desk is as good as it can be and predominantly will provide support to our USA colleagues
This role is located at our York office, however travel to other office locations (UK and international) may be required in the future (post-COVID).
We are looking for you to have the following attributes:
Within this role we would expect you to:
Diversity and flexible working at Hiscox
At Hiscox we care about our people. We hire the best people for the job and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success. We also understand that working life doesn’t always have to be ‘nine to five’ and we support flexible working wherever we can. No promises, but please chat to our resourcing team about the flexibility we could offer for this role.
You can follow Hiscox on LinkedIn, Glassdoor and Instagram