MSP Direct Sourcing
Service Desk Analyst
Contract: 3 months
Day rate: £100 – £150
About the Company:
Randstad Sourceright is proud to be partnered with a leading telecoms business that pride themselves on offering their subscribers endless possibilities in technology and tailored services.
Role Description :
To enhance the service provided by the internal service desk incorporating Webchat/Remote Support Solution & the introduction of end-to-end case management. The role holder will be responsible for resolving over 90% of technical issues on first contact & manage remaining issues to resolution in collaboration with other support teams ensuring the key stakeholders are kept up to date throughout the lifecycle of the incident.
Essential Knowledge and Skills:
How to apply:
To be considered please send an updated version of your CV to . Alternatively click “apply” to register your details and submit your application.