Service Desk Analyst

Castle Donington, Leicestershire
Lorien

• This is an opportunity to make a positive impact to our client’s global colleagues, as you deliver first class customer service to support their queries via an internal chat facility.
• You’ll be actively participating in initiatives to improve customer service, processes and procedures whilst achieving personal KPI’s in line with the Workplace Service Centre metrics.
• You’ll hone your existing problem-solving techniques to capture details and make sound decisions
• You will Take ownership of customer issues, sharing information and next steps where required

Carbon60, Lorien & SRG – The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.