Service Engineer

Letchworth Garden City, Hertfordshire
Ceema Technology Recruitment Ltd
Service Engineer Location: LetchworthA great opportunity for a motivated and hardworking individual to join the Test and Measurement industry working as a Service Engineer. Primarily performing in-house and on-site servicing of the core products of the Test and Measurement Systems – Electro-Dynamic and Servo-Hydraulic Vibration Systems, Environmental Climatic Chamber, Vibration Controller Systems, DAQ systems, Shock and Drop tester systems. If you are confident forming great relationships with customers, mechanical/electronic minded, being hands-on, and a strong communicator, we would love to hear from you. If you have some understanding/knowledge or experience in the HVAC environment, then this would be a great opportunity for you. As a Service Engineer your primary responsibility will be to support the European customers performing on-site repairs, preventative maintenances, calibrations, installations of primarily environmental chamber and vibration test systems in the automotive, aerospace, defence, transportation, and electronics industries. You will also be giving support and technical responses to customers service enquiries when required. Job duties include: To obtain a strong technical knowledge of all products. (Training will be provided) To build a strong relationship with their customers and provide a professional and efficient responses of technical information for the service. Perform customer visits for service, calibration, maintenance, or repair. Support and assist service admin with quotations for spare parts, calibration, and service databases. Providing support to sales team for pre and post sales activities, if requested. Support and assist the test lab with any service requirements of the test lab equipment and testing. Support and resolve their customers with any service problem/issues, effective and efficient manner. To be able to evaluate and perform customer tests in the test lab on all equipment. Ensure and maintain all tool kit in good working order and within calibration. To assist technically in the co-ordination of the software updates and bug fixes etc for all their customers. Assist with a centralized archive of technical information, materials, and customer files. Skills/Qualifications ONC or HNC (preferred) in Electro/Mechanical Engineering. Experience of Test / Service / Calibration in Test and Measurement Industry Basic understanding of Mechanical and Electronics. Previous experience operating, supporting, and servicing one of the core product lines, preferably with a fundamental understanding of refrigeration, but not essential. Ability to understand problems and effectively fault find the problems. Strong communication skills. Be creative and able to work independently with minimum supervision. Be proficient in the use of Microsoft office tools (Excel and Word). Willing to travel overseas, when required (mainly UK work). Team player to work in a small growing business. Outgoing, persuasive, success-oriented personality. UK Clean driving license