Shift Manager

Severn Beach, Gloucestershire
Amazon TA
We are Amazon; we pioneer.

Since opening our virtual doors in 1995, we’ve been pushing the boundaries of possible further and further.

Our entire business works hard to delight our customers – from the second an order is placed online to the seamless coordination of that order behind the scenes, we strive to stay agile, fluid and intentional. That can be described in one of our core Leadership Principles, which is Bias for Action. This means that our teams band together, roll up their sleeves, and aren’t content with just standing still. We’re aiming to become the most customer-centric company on Earth.

To help everyone play their part, we’re looking for an innovative, data-driven, and above all customer-focused Shift Manager. We need you to help us continue building Amazon Logistics in our Delivery Station.

Key job responsibilities
We’re looking for committed team players to embrace this role: you’ll support the Operations leadership team, in the daily management of a pivotal delivery station. This will involve leading meetings, assigning work and communicating with both internal and external suppliers. Moreover, you’ll oversee smooth delivery processes throughout your site: this will directly relate to positive end-user customer experience and satisfaction. While you achieve this, you’ll help your team identify innovative ways to improve how we work.

To this end, you’ll also help drive implementation, while keeping fundamental KPIs front of mind: delivery on time, first time delivery success and enhancing customer service are just a few examples.

We’ll need you to think analytically about project management, apply your attention-to-detail at every stage, while pursuing greater process efficiency wherever you can. On top of all of this, you’ll need to maintain a passion for smart metrics management: this will help you to dive deep (one of our Leadership Principles), rapidly identify root causes, and drive overall improvement as part of the process.
BASIC QUALIFICATIONS

• Bachelor’s degree (or higher) in Engineering, Logistics, Operations or a related field,
• Previous working knowledge of Lean techniques, such as Kaizen or Six Sigma methodologies,
• Demonstrated problem-solving and analytical capabilities in fast-paced environment,
• A troubleshooting approach: you’re able to manage information, identify any root causes of potential obstacles and then extract and manipulate any data as may be necessary,
• You possess sound business judgement, with a track record of successfully delivering quantifiable results,
• Demonstrable track record of taking Ownership: you’ve delivered projects within scope, according to agreed upon timeframes, to budget,
• You’ve previously gained significant experience of leading a team in a fast-paced and process-driven Operations or Logistics environment,
• You possess sound business acumen and judgement, with top notch Excel and data analysis skills,
• You’re an excellent communicator with fluent English (both verbal and written); you’re also able to liaise confidently with varying levels of seniority in a large organisation.
• You’re willing and able to work flexible shifts, including night-time, out of hours, and weekend shifts.

PREFERRED QUALIFICATIONS

• You already have a customer-oriented focus and temperament, complete with excellent customer service and interpersonal skills,
• You’re competent: able to manage high levels of ambiguity, while thriving in a dynamic and fast-paced work environment,
• A flexible outlook and approach: you’re prepared to relocate, in order to meet business demands.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates.

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