Support Officer (The Nest)
Location: The Nest hub in Peckham and across the London Borough of Southwark as required.
Contract: Until March 2023
Salary: £24,000 pro rata
Hours: 22.5 hours per week
Groundwork London is a community charity with a green heart that has been at the forefront of social and environmental regeneration in London for over 20 years. Each year we deliver hundreds of innovative environmental and social action projects across the capital. Our projects change places and lives for the better in some of London’s most deprived and disadvantaged neighbourhoods. This includes working with communities to make their neighbourhoods greener and more resilient to climate change, supporting long-term unemployed individuals to find work, helping young people get back into education and training, and advising residents how to save money on their energy and water needs
We are seeking a dedicated, experienced, skilled and empathetic individual to fill the role of Support Officer with our Nest programme in the London Borough of Southwark. The role supports Service Manager and the team, and has the responsibility for ensuring the efficient and timely delivery of services for those who refer to the programme for assistance and support, and for assisting in the swift engagement of the young people and their families/carers with the professional assistance they require at such a difficult and important time for them.
The Support Officer plays a pivotal role in ensuring the smooth running of the service by supporting the referral process, managing the wait-list and liaising with professional service providers, parents/carers, and the young people whom The Nest advises, supports and assists. The role also leads on the management of the data and information collection by the service; ensuring data is accessible where and when it is required in real time and providing the Service Manager with weekly reports and analysis relating to the programme delivery of the service and user engagement; including analysing data and information downloaded from The Nest’s Lamplight and POD databases.
With excellent oral communication and the ability to speak and behave empathetically with people at all levels, you will also have an strong understanding of the mental health and well-being issues faced by young people across the capital, and of how these impact their lives and the those of their families. You’ll be willing to go the extra mile required to ensure the timely and effective delivery of our services to the young people, their families and carers whose needs and the support they require are central to this role and the service.
An excellent team player, you will have sound experience in support services, administration skills, as well as sound Microsoft Corporate applications (MS Office) knowledge and skills. This role is ideal for candidates looking to work in a therapeutic setting.
Closing date for applications: 9am on 19th April 2021
Interview date: 23rd April 2021 (Via Teams or Zoom)
TO APPLY AND FOR MORE INFORMATION:
If you would like to find out more about this position and to apply, please click the Apply button to be directed to our website where you can download the job description and application form.
Appointment to this role is subject to an enhanced Criminal Records check through the Disclosure and Barring Service (DBS).
Groundwork London is an equal opportunities employer and welcomes applications from all members of the community.
No agencies please.