Technical Service Manager

Wakefield, Yorkshire
Gold Group Ltd

Technical Service Manager

Wakefield

An amazing opportunity available to work within a world leading organisation, they are a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Key Responsibilities of a Technical Service Manager:

• Manages the site team and provides leadership and guidance to the technical services operatives and supervisors and drives performance improvements.
• Demonstrates excellent customer skills with an ability to exceed customers’ expectations and maintain an effective relationship / communication strategy for the contract
• Has detailed knowledge and understanding of the Contract Service Level Agreements (SLAs), opportunities and risks
• Gain a detailed, ‘hands on’ knowledge of the site and provision of services
• Ensure that appropriate monitoring of services is in line with Contract requirements and local agreements.
• Celebrates success and drives continuous improvement with the team, ensuring the local interface between other FM Service Teams, NHS staff, Project Co and Customers at all levels to deliver as one team
• Organises and manages the daily planned and reactive maintenance tasks using the Maximo CAFM system
• Controls and manages the ordering and replenishment of critical spares and consumable items required for the day-to-day delivery of the service.
• Assists with Minor Works and associated contract revenue streams
• Oversees and controls the raising of building defect and lifecycle issues to a satisfactory conclusion in conjunction with Project Co (Consort Healthcare)

Skills, Experience and Qualifications needed to be a successful Technical Service Manager:

• A technical background preferably having had significant exposure to a Healthcare environment
• Ability to apply technical/procedural knowledge to correctly address a situation in a timely manner and thinks of ways to apply new developments to improve organisational performance or customer services.
• Demonstrates technical leadership
• Must have (or be able to obtain) Disclosure Barring Service (DBS) clearance.

On offer is a competitive salary and benefits package, which includes;

• Pension Scheme

• 25 days annual leave (+ public holidays)
• Life Cover equivalent to 2 times annual salary
• 24/7 Employee Assistance Program and access to mental wellbeing app
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts
• Cycle to work scheme

• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalised support programmes

Services advertised by Gold Group are those of an Agency and/or an Employment Business.We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.