Technical Support Manager

Milton Keynes, Buckinghamshire
DJS Executive Search Limited

This award winning, innovative, global technology business, focused on smart and sustainable products, now requires an experienced Technical Support Manager, who will be responsible for supporting and educating the customer base of its pioneering product range.

The business has ambitious growth plans, with the Technical Support Manager playing an important role in enhancing the business offering and helping to achieve these focused targets.

The Role:

Reporting to the UK & Ireland Technical Manager, as the Technical Support Manager, you will be responsible for, but not limited to:

• providing internal and external support and assistance across the product range and software portfolio
• delivering product and software training for the sales team, business partners and end users
• updating training materials and further developing the existing training concept of the business
• documenting technical information and sharing within the wider business
• actively participating in meetings and discussions with customers and business partners to explain the features and benefits of the product range and software

The Candidate:

Ideally of graduate standard, or equivalent, from within a technical, engineering or manufacturing related discipline, candidates for the Technical Support Manager role will be required to demonstrate that they have:

• a technical understanding of products associated with digital transformation, software and IT management
• previous work experience in the same or similar type role, such as a Trainer or Technical / Technical Support Manager
• extensive IT experience, particularly with an understanding of SaaS, along with API, SDK and database integration
• software programming and program management skills
• strong customer service and service orientation skills
• the ability to swiftly interpret organisations and build an internal network
• excellent communication skills, a flexible approach and the ability to thrive in a challenging environment
• outstanding organisational skills together with analytical and problem solving abilities

Candidates for the Technical Support Manager role should also be:

• a results driven individual, with a strong commitment to success
• hands-on, demonstrating initiative and a positive, professional attitude
• able to work effectively both within a team but also under their own initiative
• used to multi-tasking and can prioritise their workload in order to meet exacting deadlines
• highly proficient in MS Office applications including Word, Excel and PowerPoint

• able to communicate, motivate and influence at the highest level

Candidates for the Technical Support Manager role will require a full driving licence and should note that there will be travel within the UK and Ireland with this role.