Third Line Linux Engineer

IO Associates

Job Title: Third Line Linux Engineer

Location: Birmingham UK

Salary: £55k Annually

iO is looking for a Third Line Shared Service Support Engineer to work collaboratively across our accounts within the shared service. Your role will involve direct technical support for all of services in the DJSC as part of the 3rd Line Team and assist in the day-to-day operations and duties of the DNS SD-WAN Service. The engineer will also work with the current support personnel to understand the products and their use across the shared service and to develop their diagnostic skills/capability.

They are a 30+ years old company with proving excellence in Mainframe business. They focus on providing a range of service solutions in various domains like Computing, AI, Network, Data & Security. Also, pioneering the development of supercomputers.

Job Responsibilities:

The types of activities to be undertaken are:

• Investigation of issues relating to the shared service:
• Linux
• rSyslog
• Bash & Shell Scripts
• Generation of Support documentation
• Maintain full and accurate records and progress all customer fault reports and technical enquiries
• Re-Installation (including method statements)
• Configuration
• Service handover (including handover documentation)
• System Monitoring & Event management (office hours)
• 3rd line engineers require a high level of technical knowledge of the products in scope and its implementation

Experience Required:

• Experience working in a ‘3rd’ line support teams.
• Ideally Have knowledge of Linux and using MS Service Center Support tool

If you are currently looking to take the next step into your career with a leading software IT company, then this is the role for you. Please reply to this job