Travel Accounting Assistant Manager

Luton, Bedfordshire
TUI

12 MONTH FIXED TERM CONTRACT

This is an exciting opportunity to join our B2B finance team based in Luton. This is an interesting role and will offer the successful applicant the chance to gain a broad understanding of an important part of the business.

As the Travel Accounting Assistant Manager, you will be responsible for managing the third party and intercompany supplier statement process, and managing, coaching, and developing a high-performance team onshore and offshore, ensuring high efficiency and effectiveness in their activities.

The Travel Accounting team are responsible for processing circa 150 statements and approx. 350,000-450,000 bookings at a value of £300m – £500m per month. With the team receiving approximately 5,000-10,000 queries per month, the role is also required to investigate and resolve these queries in a professional and timely fashion.

The role is based in Luton, but at TUI we believe work is something you do not somewhere you go. We believe in offering as much flexibility to the individual on whether they work from an office or elsewhere.

With this flexibility in mind, please note you will be expected to attend the office 5 days per week for initial training and on average at least one day per week thereafter – which genuinely offers a great office and home life balance.

ABOUT THE JOB

• Reporting directly to the B2B Processes Manager, you will manage, coach, and develop a high performing team across multiple locations (including offshore), ensuring high efficiency and effectiveness in their activities. This will include performance management, targeted development and ensuring priorities are understood and met
• Day to day operation duties such, resolving issues escalated by the team (both onshore and offshore), and the reduction of the statement query volumes in a timely and professional manner
• You will be responsible for maintaining the financial ledgers, and ensuring that key controls operate effectively, including month end Balance sheet reviews with stakeholders, review, and comment on the KPI and SLA data in accordance with month end guidelines and timescales, maintenance and archive of accurate records including DPMs for the team, payment run approvals and the review of aged debt and management of all debit balances
• You will be expected to build a positive working relationship with all key stakeholders and manage a team daily to deliver excellent service, measuring and monitoring team performance in line with service level agreements and KPI’s
• Other ad hoc activities as deemed necessary including cover and support for some duties of the B2B Processes Manager

ABOUT YOU

• Proven experience of managing and developing a multi-disciplined team including day-to-day operations and improvement projects
• Excellent analytical and problem-solving skills
• Ability to identify and deliver process improvements, and to coach and support team members in an improvement focussed culture
• Highly motivated, with the confidence and ability to work independently or as part of a team
• Excellent organisational skills – able to work to tight deadlines and co-ordinate the work of others
• Excellent interpersonal/communication skills – communicate with real confidence and flair with the ability to influence at a high level including senior stakeholders and needs to build effective working relationships across all sectors of the business
• Strong attention to detail
• Highly Proficient in MS Office tools such as Excel, PowerPoint, Teams & Outlook

ABOUT OUR OFFER

• Working in the leading global tourism group: We stand for intercultural cooperation and offer the opportunity to work in international projects and teams
• Mobile working and flexible working hours: We believe that work is something you do, not where you go
• Our offer: our TUI Way of Working (hybrid working) & TUI Workwide (Working from abroad)
• Development and career opportunities: We promote the potential of our employees with a wide range of (digital) training opportunities and international career opportunities
• Personal benefits: We offer attractive remuneration, generous travel benefits, extensive health & wellbeing offers and much more

We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit OUR DNA