Job Title: Visitor Experience Assistant
Reports to: Visitor Experience Manager
Hours: Hours will include weekdays, weekends, and evening work
Contract: Zero hours
Overall purpose of the post
To ensure the smooth running of the day to day, on site visitor experience at Bath Abbey by supporting a team of volunteers to deliver a 5-star service including delivering high-quality guided tours of the Abbey.
The Abbey is going through a significant period of development. We are bringing our visitor facilities fully up to date, developing a new visitor experience and enhancing our education offer by developing formal and informal learning. Our facilities and activities will also be more accessible to residents from other areas and demographics in the city, those wishing to volunteer with us and / or those wishing to be part of the Abbey community. We are looking for someone with vision and imagination to be part of our team, someone able to give attention to detail in order to ensure a high-quality visitor experience and someone able to draw on past experience, best practice and innovation to help us deliver on our aspirations and vision.
We are committed to being an equal opportunities employer and to ensuring that everyone, job applicants, customers, and other people with whom we deal, are treated fairly and not subject to discrimination. We will do whatever is necessary to provide genuine equality of opportunity. We continuously review our policies and processes to support our aim to create a workforce as diverse as the nation the Church of England serves.
The scope of the job is:
To submit an application please send a full CV and covering letter of no more than one A4 page which explains why you are a suitable candidate. Please include the details of two references. References will only be taken up once an offer has been made.
Please note: Due to the high volume of applications we receive, we regret that we are unable to respond to every applicant. If you have not heard from us by 17 June 2022, please assume you have not been successful on this occasion.