Watersports Activities Instructor Team Leader

Weymouth, Dorset
PGL
LEAD THE ADVENTURE!
Take your career to the next level as an AIGL Team Leader (Watersports)

_Permanent Contract_

As AIGL Team Leader (Watersports), you’ll be responsible for leading a team of Activity Instructors and Group Leaders to deliver safe, engaging, and enjoyable experiences for guests at Osmington Bay our Weymouth-based activity centre.

THE ROLE:

Reporting to the Chief Instructor/Guest Care Manager, you’ll motivate and inspire your team to provide exceptional customer service, provide practical and engaging training, and monitor performance in the workplace.

You’ll also be responsible for overseeing the safe delivery of watersports activities as well as evening entertainment, providing high levels of customer care, and managing equipment and bases.

You’ll be engaging with our guests, creating great ‘first impressions’ and taking time to understand their experiences, gather feedback, problem solve and use this knowledge to make suggestions and improvements to the Guest Care Manager. You’ll act as the main point of contact for parents and guardians of children visiting us independently, and also be on rota as the overnight on-call duty manager.

IS THIS YOU?

Reporting to the Chief Instructor/Guest Care Manager, you’ll motivate and inspire your team to provide exceptional customer service, provide practical and engaging training, and monitor performance in the workplace.
You’ll also be responsible for overseeing the safe delivery of activities and evening entertainment, providing high levels of customer care, and managing equipment and bases.
You’ll be engaging with our guests, creating great ‘first impressions’ and taking time to understand their experiences, gather feedback, problem solve and use this knowledge to make suggestions and improvements to the Guest Care Manager. You’ll act as the main point of contact for parents and guardians of children visiting us independently, and also be on rota as the overnight on-call duty manager.

You will need to hold a BC Coach Award or RYA Senior Instructor. A power boat qualification is desirable, RYA PB2 or Safety Boat.

THE PACKAGE

A full-time, permanent contract
A generous benefits package including annual leave accrual, birthday leave, pension & death in service cover
Enjoy a range of employee perks including PGL discounted holidays, partner offers (such as Anytime Fitness) and 20% discount in all our on-site shops
Health and wellbeing support through our Employee Assistance Programme, mobile app and health cashback plan
PGL is renowned for its investment in people. We’ll support you in achieving your goals, including all the training you need to be confident in your role, a personal development plan, and nationally recognised qualifications funded by PGL to give your career the very best start.

_Successful applicants are required to undergo an enhanced DBS disclosure, which PGL will pay for. You need to possess the legal right to live and work in the UK to be considered for employment with PGL. PGL is committed to the principles of equality and diversity and welcome applicants from all sectors of the community, including those with disabilities._

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Job Types: Full-time, Permanent

Salary: £27,375.00 per year

Benefits:
Company pension
Employee discount
Referral programme
Store discount
Schedule:
Day shift

Application question(s):
To work with children and young people and live residentially on one of our centres, we need you to be at least 18 years old. Are you or will you be at least 18 by the time you work with PGL? Yes / No
Do you have a disability where we will be required to make a reasonable adjustment to support you with our recruitment process? Yes / No
Do you have any unspent criminal convictions or cautions (excluding youth cautions, reprimands or warnings) under the Rehabilitation of Offenders Act 1974? Yes / No
Do you have any adult cautions (simple or conditional) or spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020? Yes / No
In addition to the DBS/PVG checks (criminal history checks) you must also declare if you are disqualified from working with children. If you think that you may be disqualified, you can email Ofsted at . Are you disqualified from working with young people under the Childcare (Disqualification) Regulations 2009? Yes / No
Are you on the Children’s Barred List (previously known as the ‘List 99’ check) barring you to work with children or young people? Yes / No
PGL does not tolerate the use of drugs and expects you to be responsible with alcohol consumption. Is there any reason why you cannot comply with this policy? Yes / No
Do you hold a British Canoeing Coach Award or RYA Senior Instructor? Yes/No

Work authorisation:
United Kingdom (required)

Work Location: In person