1st/2nd Line Systems Applications Analyst

Warrington, Cheshire
Hays Specialist Recruitment

1st/2nd Line System Support Analyst – UK Market Leader – Stockton Heath to £28,000!

Prestigious opportunity with a pioneering UK Market Leader for a 1st/2nd Line Support Analyst or Service Desk Analyst. Following a significant investment in our technology we are now seeking to grow our team and enhance our service.

As one of our Support Analysts you will be responsible for:-

• Processing incoming calls/emails in accordance with defined processes and priorities at agreed service levels.
• Identifying issues, provide and advise suitable solutions and actions.
• Accurate logging and record keeping of all issues and queries
• Escalation and management of issues to 3rd Party vendors
• Becoming a core business system subject matter expert.
• Providing support to the companies’ desktop solutions and management of Active Directory, user maintenance processes and Microsoft Office products.
• Installation and configuration of systems applications when necessary and with third parties.

If you possess a combination of the following skills, then LETS TALK!

• Previous experience in 1st line support in a Service Desk environment
• Familiar with systems or applications support
• Experience escalating and resolving tickets
• Good analytical and problem-solving skills with the ability to troubleshoot and diagnose problems.
• Excellent customer care skills, ability to communicate effectively to help employees resolve their issues and feel satisfied with the experience.
• Excellent written and verbal communication skills with a professional and confident telephone manner.
• Knowledge of Microsoft PC and Network operating environments and associated applications
• Knowledge of the Retail sector, ERP or Sales order processing is advantageous but not essential

In return you will be rewarded with ongoing career development and training in an enjoyable team environment.

What you need to do now
If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.

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