1st Line Support Technician

Abingdon, Oxfordshire
Recruitment Genius

This employer seeks an enthusiastic 1st Line Support ICT Technician to join their growing team.
This is a role for a self-motivated engineer to work focusing on great customer service with excellent communication skills and strong technical troubleshooting ability.
It’s crucial that you’re able to think on your feet and provide great customer service and be a reassuring presence to their clients. A can-do attitude is absolutely essential!
You should have at least 1 year’s experience supporting Windows operating systems, Microsoft Office and PC building within a corporate environment.
Key Success Criteria:
– Great customer feedback
– Completion of tasks within agreed SLAs
– Development of own technical skills
– Accurate recording of working time
Skills and Experience:
– Excellent verbal and written communication
– Problem-solving
– Ability to work under own initiative and to prioritise workload
– Microsoft Windows (Mac desirable)
– Hardware and Software Experience
– Ability to work effectively in a team
– Remain productive during slow periods
Role Responsibilities:
– Providing onsite 1st line support
– Working at customer sites as required
– Proactive desktop monitoring
– Daily checks
– Hardware installation and maintenance
– Provide out-of-hours support where required
Location:
Based in Abingdon, you will play an essential part in supporting their diverse range of clients.
There may also may be the need to occasionally work at sites in London – therefore, you should be happy to travel, with expenses covered.