2 x Inbound Call Assistants- Essex

Brentwood, Essex
Coast Specialist Recruitment

• Two new permanent positions have arisen within a specialist Financial Services organisation.
• The role is offered on a ” hybrid” basis with 2 days in the office and 3 days working from home.
• The role is to provide an initial point of contact for inbound telephone calls
• To take payments from customers over the telephone.
• To set up Direct Debits with Customers over the phone
• To adjust or change payment methods over the phone
• To process redemption requests from Customers and authorized 3rd parties
• Where engagement is required, to transfer customers to the relevant team or take messages and arrange call backs.
• To identify, respond to and log any complaints, and escalate as appropriate in line with company complaints handling procedure.
• To be clear and fair in all dealings with customers and third parties, in accordance with FCA principles with particular emphasis on the Company’s TCF policies.
• Adherence to regulatory requirements and the Company’s internal policies and procedures are also a key responsibility of this role.
• You will work principally on your own initiative, although in close liaison with the Team Leader, in order to meet all objectives, within specified time scales.

This is a lovely company offering a long term career and a good foundation of company benefits.