2nd Line IT Support Technician

Network IT
A 2nd Line IT Support Technician is now sought by an international solutions business. Working within a busy and creative environment you will join a team of Second Line Engineers who provide on-site and remote support. This role is fully remote but will require frequent site visits to South Birmingham As the successful 2nd IT Support Technician you will get the opportunity to be involved in a broad range of desktop, network support and maintenance challenges. Owning the resolution from end to end, using your knowledge to escalate at the appropriate time. Essential experience for the 2nd Line Support Technician – Windows Desktop / Laptop Builds – O365 – On prem and Azure Active Directory – Exchange Administration – Mobile Device Support – LAN Support Essential knowledge for the 2nd Line Support Technician – Excellent understanding of Active Directory and Windows O/S – Understanding of Networking principles LAN / WAN – Proven Desktop Support Desirable skills – Apple Mac support experience Central to the successful recruitment of this role is finding a either a 1st Line / 2nd Line Support Technician who has a fantastic energy and passion for IT, combined with a true desire to learn and develop new skills. If you are currently working in a predominately 1st Line IT support role but undertaking some second / 2nd Line support activities and really want to progress into full time 2nd Line support, apply now! Salary £26,000 – £28,000 plus Company Benefits excellent training opportunities