2nd Line Support, WServer, 365, AD, Lincolnshire, Start ASAP, Inside IR35, 2 Months, £250 PD

Comms-care Group Ltd

2nd Line Support, WServer, 365, AD, Lincolnshire, Start ASAP, Inside IR35, 2 Months, £250 PD

Our client, who are based in North Lincolnshire, are seeking a 2nd Line Engineer to start immediately for an initial period of 2 months, to support them with IT Support on the general Microsoft Stack. This would be inside IR35. Working Hours are 8:30 – 4:30pm, Monday to Friday, Business Dress is required, with dress down on Fridays.

Key Responsibilities:

• Provide 2nd line support to resolve IT incidents and service requests promptly and efficiently.
• Utilize Fresh Service, our ITSM tool, to log, track, and manage all support tickets effectively.
• Collaborate with the team to troubleshoot and resolve technical issues related to Microsoft Server, Sharepoint, M365, and other relevant technologies.
• Ensure compliance with site protocols and adhere to required PPE guidelines while moving through the oil refinery site.
• Maintain a professional and customer-focused approach when interacting with end-users and stakeholders.
• Attend to any additional tasks or responsibilities as directed by the IT Manager.

The Person:

• Proven experience in providing 2nd line IT support, preferably in a similar environment.
• Proficient knowledge of the Microsoft technology stack, including MS Server, Sharepoint, M365, etc.
• Familiarity with ITSM tools, preferably Fresh Service, to manage support tickets efficiently.
• Excellent problem-solving skills with the ability to work well under pressure.
• Strong communication skills and the ability to articulate technical concepts to non-technical individuals.
• Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.
• Availability to start immediately and commit to a 2-month duration, with the possibility of extension.

If you have the skills and experience, immediately available and happy to work within a Inside IR35 contract, please send your CV in for review.