Academic & Student Services Officer

Hatfield, Hertfordshire
Navitas

Academic & Student Services Officer

• Navitas is a diversified global education provider that offers an extensive range of educational services for students and professionals including university programs, language training, workforce education and student recruitment.

The Academic & Student Services Officer (ASSO) is a critical member of the College team in the administration of the key aspects of the student academic life cycle. Providing highly responsive and pro-active monitoring of student participation and engagement in their studies, the ASSO will assist the Manager of Academic Services (MAS) in the implementation and delivery of effective timetabling, student attendance systems and processes. The ASSO will assist the Manager of Student Services (MSS) in the implementation and delivery of effective student support services including: student arrival services; student enrolment and registration; student orientation and transfer; welfare support (student in jeopardy programme); student enrichment and enhancement; student communication; and related systems and processes. The ASSO will support all policies and regulations as they relate to the student environment, ensuring each student has the appropriate support services in place that will enable students to perform to the best of their ability.The role requires a high energy, self-starter who is able to use their initiative and be an active and productive member of a small cross functional team.The Academic & Student Services Officer we seek will ideally have the following:

• University level qualifications or at least two (2) years’ experience in a relevant industry and/or have equivalent qualifications and/or professional experience
• Experience of working in a customer services/ education front of house service
• Have the ability to communicate with staff and students from a diverse range of cultural and educational backgrounds
• Good verbal and written English language communication skills
• Possess good data analysis and presentation skills
• Good team-working skills
• Good understanding of the importance of file management (including electronic files)
• Be able to prioritise duties, and seek clarification and guidance from manager when faced with competing priorities
• Demonstrate sound knowledge of equal opportunity, equity and workplace health and safety principles and ability to implement them at the strategic and/or operational level
• Possess a “can do” mentality
• Shine when under pressure
• Flexible attitude to work including a willingness to work weekends and evenings in support of student and administrative activities
• Commitment to self-improvement

About Us:

Navitas is a leading global education provider that has helped generations of learners transform their lives through education. We create life-changing opportunities to learn by delivering an extensive range of educational services to over 60,000 aspirational students across our global network each year.

Diversity and Inclusion

Navitas promotes and embraces an inclusive and diversified workforce. We believe equality, flexibility and diversity in the workplace will deliver a rich and collaborative environment for our employees, students and clients.

How to apply

Please apply online to lodge your application successfully for the Academic & Student Services Officer role.Applications close on the 12/6/23. However, we reserve the right to progress or confirm applicants prior to close date. Applications received after the close date may be considered pending the recruitment process.If you feel you are suitable for our Academic & Student Services Officer position, please apply now.To our agency partners – thank you for your interest however, we will not be accepting unsolicited applications and we do not require support for this role, at this stage.