Account Administrator

FSW
FSW Ltd is one of the UK s leading refrigeration and air conditioning wholesalers. Having celebrated our 50 year anniversary in 2015, we have 27 sites throughout the UK and Ireland and are continuing to grow. We are now looking to recruit an Account Administrator to join our small dedicated Just One Call Team based in Bristol. In addition to working in our friendly, hardworking and established team, we offer: Attractive competitive salary Up to 33 days holiday including Bank Holidays (with service) Employee Rewards with the ability to gain quirky perks eg late starts, early finish, long lunch, coffee and /or lunch on us. Employee Assistance Programme includes fitness classes, podcasts, advice toolkits and confidential counselling service. Retail Discount Scheme across many major high street stores, hospitality venues, holidays and days out etc. Cycle to Work Scheme Career opportunities are available throughout the business across our 27 branches within the UK and Ireland. Training and Development investment for employees to enjoy including on the job training, apprenticeships, and self-development courses Auto Enrolment Pension Scheme Life Assurance Having a good standard of education including maths and English, and proven experience of working within a customer focussed/call centre environment you will have a professional, first class customer first approach with the ability to confidently work both well in a team and also using your own initiative. As our customers’ first point of contact, you will need an excellent telephone manner, the ability to quickly build rapport with our customers and being able to prioritise your work to meet the customer needs is essential. Having a common sense and flexible approach to work you will manage your workload, ensure the database is accurately updated and be able to work on several different contracts as the need arises. The main duties of the role include: Responding professionally and politely to telephone and email orders and enquiries from both internal and external contacts Ensuring all orders are taken correctly, accurately and in a timely manner Trouble shooting as and when required, to ensure customers expectations are met From information provided by the engineer, identifying parts required and sourcing from the most competitive supplier Ensuring the database is updated in a timely way, with accurate notes taken whilst dealing with the call and before processing the order Raising quotations as requested, from preferred suppliers at the most competitive price Assisting with pricing, part numbering and sourcing of parts as necessary to fulfil customer orders The successful candidate will be required to participate in the Company Out of Hours Standby Service on a rostered basis, which includes cover over Bank and Statutory Days Holiday. We are an equal opportunities employer