Admin Assistant

Cambridge, Cambridgeshire
Jones Lang Lasalle

We are seeking an Admin Assistant

About the Role

Reporting to the Admin & Program Manager, provide administrative support for all team operations across various workstreams. Updating trackers, process maps and manuals, purchasing on client system and daily engagement with various stakeholders and customers/ service users. Management of multiple inboxes and admin support for projects. Providing cover and support for the Admin & Program Manager and other workstreams.

Main Duties of the Admin Assistant

• Process all incoming customer requests from initiation to completion
• Manage trackers and report on progress of all admin request types
• Providing SmartLocker support at Discovery Center site
• Process requests from within the FM community
• Providing cover, business continuity and support to A&PM
• Assist with the coordination of the Desktop Hardware Team requests
• Participate when required with the activities of the Desktop Hardware Team
• Process company purchases within client finance system
• Ensure continuous client satisfaction
• Bring innovative and efficient ideas to the account
• Ensure compliance with all key performance indicators
• Receive and process client move requests
• Manage supporting suppliers (technology, furniture, etc.)
• Assist with supporting all desktop IT requirements including spares management, faulty item replacement/disposal
• Assist with monthly D&I, Charity & Contract events
• Enhance own professional and personal skills

Desired skills and experience for this job

• Two to three years of service management
• Excellent customer experience skills
• Experience with in-house purchasing systems
• Proficiency with Microsoft Office products
• Understanding of stakeholder and customer requirements
• Organizational skills with the ability to identify and manage priorities
• Excellent written and verbal communication skills
• Detail oriented
• Ability to multi-task and work both in a team and independently
• Highly organized with strong analytical skills
• Strong interpersonal skills with an ability to interact with executive level

About JLL –

We’re JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.