Administrator / Customer Service Helpdesk & Service Team Coordinator

Slough, Berkshire
AWD online

Administrator / Customer Service Helpdesk & Service Team Coordinator who has excellent organisational, time-management and administrative skills with a polite, professional and helpful telephone manner is required for a well-established company based in Farnham Royal, Buckinghamshire.

ADDITIONAL TRAINING WILL BE PROVIDED

Candidates will need a solid admin background and the company will provide additional training on the company’s services and software.

SALARY: £21,000 – £26,000 per annum

LOCATION: Farnham Royal, Buckinghamshire (This is an Office Based role)

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 8:30am – 5pm, Monday to Friday

JOB OVERVIEW

We have a fantastic new job opportunity for an Administrator / Customer Service Helpdesk & Service Team Coordinator who has excellent organisational, time-management and administrative skills with a polite, professional and helpful telephone manner.

Working as the Administrator / Customer Service Helpdesk & Service Team Coordinator you will provide a range of administrative support, assign jobs to the Service Team Engineers and raise purchase orders.

As the Administrator / Customer Service Helpdesk & Service Team Coordinator you will also answer calls to the Service Desk, managing all enquiries and escalating to the appropriate team member when required.

APPLY TODAY

If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.

DUTIES

Once trained on the company’s services and software your duties as the Administrator / Customer Service Helpdesk & Service Team Coordinator will include:

• Responsible for the day-to-day service administration function

• Log faults on the system received by the service desk

• Assign jobs to the Service Team

• Ensure all works are completed and the correct paperwork is issued to the client

• Manage small works, which includes ordering equipment

• Raise purchase orders

• Answer service calls and escalate when required

• Liaise with customers, providing order updates and resolve any complaints

CANDIDATE REQUIREMENTS

• Strong administration, organisational and planning skills

• Excellent customer service skills

• PC Literate with experience using Microsoft Officer (MS Word, Excel and Outlook)

• Ability to work in a busy office environment with strong multi-tasking skills

• Excellent written and verbal communication skills with the ability to communicate effectively with staff at all levels within the company

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P10588

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