Agency Technician

QBE Management Services (UK) Limited

Agency Technician

London/Hybrid

We are looking for a highly motivated and versatile Agency Technician to join our Partnership Management team across European Operations. Your primary focus will be to ensure that QBE continues to embed an effective Agency Management process by providing the foundation for Broker trading relationships.

This role will play a pivotal part in creating strong governance and controls, protecting the business from undue financial, regulatory and reputational risk and creating confidence for the senior management team.

This is an exciting opportunity to kickstart your career and expand your industry expertise across both London market insurance and reinsurance.

Your responsibilities for this role may include, but are not limited to:

• Assist in updating and consolidating the Approved Broker lists to ensure they are accurate and user friendly.

• Monitor the generic Agency email inbox and assist where possible.

• Actively liaise and promote Agency Management processes with all departments.

• Work closely with Agency Manager to develop role and to own aspects of Agency processes.

• Contribute to meetings and to support when covering leave.

• Assist with investigating Broker acquisition / mergers and FCA changes.

• To own the Agency Management Intranet page and ensure its up to date.

• Assist / promote Broker onboarding processes and controls managed through Salesforce cases.

• Participate with enhancements to Agency Management controls, guidelines and systems.

• Assist with Toba management documentation.

• Assist with wholesale and sub broker due diligence.

• Regular 1 2 1’s with Line Manager to appraise and develop knowledge and skills.

• Ad Hoc projects and tasks.

You will need to be able to display you have the following qualifications and experience, or clear potential to develop these:

• Demonstrable administrative / document management experience in a commercial setting

• Stakeholder management skills at all levels

• A passion for the Insurance Market

Preferred Knowledge:

• A good understanding of the Insurance Market

• Experience either working for a Broker or Underwriting

• Having worked in Agency Management

QBE Cultural DNA Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) – because we know it’s not just what we do that matters, it’s how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:-We are customer-focused-We are technical experts-We are inclusive-We are fast-paced-We are courageous-We are accountable-We are a team. All employees are expected to adhere to QBE’s Code of Ethics and Conduct and apply sound risk management practices

Why QBE? At My Best

At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA – because we know it’s not just what we do that matters, it’s how we do it that makes the difference. In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce.

At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today’s workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation.

Some of the award’s QBE are proud to have won, been a finalist for, and shortlisted for include;?

Employer of the Year 2022 Winner – Insurance Insider

British Claims Awards 2022 Winner – InsurTech Award?

Insurance Times Claims Excellence Awards 2022 Winner – Claims Product Solution of the Year?

Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response

Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year?

We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent

Inclusion of Diversity

We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in.

We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers.?

What next?

If you have a passion to contribute to QBE’s vision of enabling a more resilient future for our customers and the community, we encourage you to APPLY NOW! Simply click the “apply” button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.

Please make the Talent Acquisition aware should there be any reasonable adjustments that may need to be made for the interview and the remainder of the recruitment process.

How to Apply:

To submit your application, click “Apply” and follow the step by step process.