Cardiff, South Glamorgan
Acorn by Synergie
Job Role: Area Manager Location: Cardiff / Newport Salary: £13.24 per hourContract: on going temporary Hours: 37.5 hours per week – Saturday and Sunday on a rota basis Job description: This is an exciting time for our client due to rapid expansion, and they are looking for an Area Manager to join their team to maximise shop sales and profits, and to manage the day to day running of the reuse shops in Cardiff and Newport including staffing and volunteers. The successful applicant will deal with customers on a day to day basis and manage staff and volunteers in a busy environment, whilst also liaising with the host local authority staff who will assist in accessing items for reuse.Do you have excellent communication and relationship building skills with the ability to build rapport with people of differing ages, backgrounds and cultural origins with excellent customer service skills commitment, enthusiasm and high energy levels?Job duties: To develop and manage Reuse shops in line with company objectives and procedures To proactively work with all internal and external staff to source stock intercepted at the sites. To sort and record all stock coming into the Reuse shops and to work with staff and volunteers to ensure stock is sold through the appropriate outlet To support, train and supervise volunteers that will assist in running the shop Bank money according to our clients policies Sales: To keep both shops organised and stock items displayed clearly and attractively in order to maximise sales To actively promote the shops on social media Ensure that the high standard of service to customers that is expected by our client and the host local authority is maintained at all times. Actively support any fundraising activities and promotions Implement promotions in the shops as directed Actively encourage the public visiting the sites to come into the Reuse shop. Shop Appearance: Maintain a high standard of presentation, both inside and outside the shops and storage areas Achieve and maintain high standards of housekeeping, organisation and cleanliness throughout the shops’ premises. Stock: Actively encourage the public to donate saleable stock and promote other local reuse collection services for larger items Manage, in conjunction with the HWRC and bulky waste collection staff, the quantity and quality of stock being intercepted Ensure there is adequate flow of stock from storage areas to the shop. Select and price stock at a consistent level in accordance with our clients guidelines. Staff and Volunteers: Manage volunteers and provide training so they are able to perform their jobs efficiently and effectively Work with the Retail Manager and Volunteer Manager to ensure the shop runs effectively Create an organised a pleasant working environment for staff and volunteers Ensure that all staff and volunteers comply with our clients policies Ensure equality and diversity polices are adhered to To provide management cover to our other reuse sites across South Wales when necessary To provide management support to other sites via telephone when required Administration and Security: Ensure all relevant administration is completed on time Ensure all financial, cash handling and security procedures are adhered to Hold the shop keys, ensuring that the shop is secure whenever it is left unattended Notify the Retail Manager in the event of suspected theft or dishonesty by any member of staff or volunteers Complete all required back office IT systems processes Health and Safety: Provide a safe environment that protects all staff, volunteers and the public Comply with all Health and Safety regulations as per the H&S Policy Report any maintenance or Health and Safety issues in the shop Retail Manager. To work independently and as part of a team To report to the senior management team To carry out any other reasonable management requests Skills and Experience: Good level of general education IT literate and numerate Product knowledge and understanding Previous retail experience Proven experience of managing a team Experience of working with volunteers Experience of working to and achieving sales targets Experience of working with PC tills and EPOS Experience of cash reconciliation and financial controls Some experience of administration / back office organisationAcorn by Synergie acts as an employment agency for permanent recruitment.