Asset & Config Mgnt Product Owner

Isleworth, Middlesex
SKY

Responsibilities:

• Lead the development, adoption, and ongoing maintenance of the ServiceNow CMDB
• Ensure compliance with SACM standards and requirements for new services and technology
• Define, implement, and continuously improve Service Asset & Configuration Management principles and processes
• Provide mentorship and support to colleagues and stakeholders to drive understanding and adoption of SACM processes
• Foster collaboration with technologists and stakeholders to evolve the Service Asset & Configuration Management capability
• Review and sign-off on Service Asset & Configuration Management framework documentation and library
• Promote collaboration with IT Service Management, Project Management, and IT Support Managers to integrate and automate ITSM processes
• Act as an ambassador for the team, actively promoting Group Service Management’s values and commitment to excellence
• Showcase the achievements of the team to other teams within the organization
• Undertake a Product Manager role, engaging with stakeholders to determine priorities and contribute to the strategy, vision, and roadmap for the CMDB
• Mobilize the team and stakeholders around a product vision
• Define metrics to prioritize the backlog and drive decision-making
• Apply an iterative approach to product development and set clear sprint goals
• Resolve blockers and coach the team to identify challenges and find alternative solutions

Candidate Requirements:

• Experience leading teams in delivering Service Asset & Configuration Management in a complex environment with multiple technologies within an ITIL framework
• Forward-thinking mindset, emotional intelligence, resilience, and the ability to foster collaboration and ethical decision-making
• Strong understanding of the business context and the ability to coach the team to overcome challenges and prioritize customer needs
• Effective communication skills with upper management and a focus on encouraging collaboration to achieve goals
• Problem-solving skills to resolve blockers and guide the team in finding alternative solutions