Client Support Administrator

Redhill, Surrey
Reed

HOURS: 9.00 am to 5.00pm Monday to Friday

Responsibilities

To assist customers via phone with general order queries.

To provide support with online communication platforms including Zen Desk and Email

Ensure all email enquiries are responded to within 24 hours of receipt.

Administer and monitor the order processing system and ensure that all orders are processed and dispatched accurately and on time.

To download and record all new patient results accurately and on time. To ensure all patient information is kept confidential at all times. Responsible for dispatching the results to the correct practitioners.

Check that all information is logged and recorded onto the company client management system.

Assisting with taking payments via secure online Merchant Management payment system, invoicing, chasing payments over the phone and via the client Management System where necessary.

Registering and monitoring customers via the Company Client Management System.