Cluster Manager

Bristol, Somerset
The Floor Room

JOB INTRODUCTION

Who are we

The Floor Room is a new and exciting offering created to make the process of buying flooring as enjoyable and inspirational as possible.

It is a space to encourage creativity and fun, whilst placing our customers aspirations at the centre of the experience, allowing their creative ideas to become a reality. We provide a customer experience like no other, creating a truly immersive and exciting way to shop for all your flooring needs.

In joining the floor room family, you will join a well connected and collaborative team who will be inspired to work hard whilst having fun! This will be a progressive and entrepreneurial environment where you feel empowered to be your authentic self.

The Position

We currently have a number of exciting opportunities for Cluster Managers to join the floor room family across a number of locations in the UK.

As a Cluster Manager, you will be responsible for managing multiple stores in a designated area, driving sales growth and ensuring exceptional customer service.

You will be assigned to a home store (Southampton) but will also be responsible for managing the following stores in your cluster;

Cardiff

Reading

Exeter

Cheltenham

Oxford

Key responsibilities:

• Recruit, train and develop a high performing team of Team Leaders and Flooring Consultants
• Ensure exceptional customer service is delivered in all stores, whilst consistently improving the customer experience
• Develop and implement effective sales and marketing strategies to drive footfall and increase sales
• Analyse sales data and monitor performance, identifying areas for improvement and implementing any action plans
• To ensure compliance with company policies and procedures across stores

The Person

The successful candidate will meet the following criteria:

• You will have proven experience in a similar role within the premium retail sector
• Experience of managing teams across multiple sites/stores is highly desirable
• Strong leadership and people management skills, with the ability to manage and motivate and develop a team
• Must have excellent communication and interpersonal skills with the ability to build strong relationships with customers and colleagues
• Results driven and commercially focused, with a track record of achieving sales targets and driving growth.
• You will be analytical, and data driven and able to use this to inform decision making

Benefits

Why work for us? This is an exciting opportunity to play a crucial part in contributing to the ongoing success and continued growth of the floor room brand.

You will join a brand that feels like a strong family unit and work in a fast-paced retail environment where you feel inspired to be your best and where you enjoy what you do!

• 22 days holiday plus bank holidays
• Competitive salary & bonus scheme
• Retail discount
• Cycle 2 work scheme
• Digital GP service
• Holiday trading
• Pension scheme
• Heath cash plan
• Life assurance
• Give as you earn