CNC Field Service Engineer – South UK

Swindon, Wiltshire
Rose & Young Recruitment Ltd

Field Service Engineer – (The South)

Previous field service experience working with CNC milling machines is essential.

Covering: South, South-East and South-West. Please note you can live within 1 hour of this location.

Salary range £35,000 – £38,000 per annum + 10% Bonus

Company Vehicle, Expenses, Company Laptop, Mobile

(Some overnight stays – fully expensed)

Key Areas of Responsibilities

The Field Service Engineer is responsible for attending electrical and mechanical breakdowns. Able to demonstrate excellent customer facing skills whilst remaining calm and resolving any challenges on site. Advising help desk on any breakdown issues. Able to communicate and liaise with the business in the support of all its products. The Field Service Engineer must be focused on delivering and driving solutions through ownership. Field Service Engineers will also be available to attend site throughout the country at short notice providing solutions for our customers and the business.

Providing technical and sales support to the business

Commissioning, training and installation

Electrical & mechanical breakdowns

Documentation and procedures when needed.

Main Tasks:

Understand and demonstrate knowledge of engineering activities including:

• • Service work
  • Preventative maintenance
  • Installation and commissioning of capital equipment
  • Breakdown electrical
  • Breakdown mechanical
  • Training

Supporting customers and the helpdesk on technical and customer issues

Understanding mechanical drawings

Understanding electrical drawings

Problem solve and troubleshoot in the event of difficulties arriving from an intervention.

Site surveys

Customer training CAD/CAM

PLC and CNC knowledge

Attend training courses.

Ensure work is carried out to the highest standard within the allowed timeframe and actively reduce any remedial work.

Advising on installation planning through historical knowledge

Technical advice and troubleshooting for customers and the business.

Taking ownership for the work carried out on site with flexibility in accordance with our customers’ needs.

Prepare and submit paperwork including timesheets and expenses.

Computer literate email, phone/web-based applications dealing with online Work orders, H&S online portals, knowledge-based SharePoint website, electronic web-based mileage sheets, training portals, etc.

Understands the importance of H&S.

Core Skills:

• Highly motivated
• Team player
• Reliable self-starter
• Working to tight deadlines
• Turning customer problems into solutions
• Relishes and enjoys a challenge.
• Good telephone manner
• CNC knowledge
• Good engineering background in installation, breakdown and electrical
• An Understanding of electrical and mechanical drawings
• Respectful approach to the business and its customers
• Good ICT skills
• Understands the importance of H&S

Essential skills:

Highly motivated

Respectful approach to the business and its customers

PLC knowledge

CNC knowledge

Good engineering background in installation and breakdown

Competent in understanding electrical drawings.

Competent in understanding mechanical drawings.

Can interrogate electrical and mechanical breakdowns and advise on the necessary remedial action.

Prioritise workload whilst maintaining accuuracay to detail.

Good ICT skills

Understands the importance of H&S.

Desirable skills:

CAD/CAM knowledge

CNC programming knowledge

Team leader, senior and management skills

Communications:

Liaising with Internal Departments/Managers/Directors, Field Service, Shop Floor.

Assisting Sales. Dealing with Customers and dealers