Complaints Investigation Specialist

Hilsea, Hampshire
Checkatrade
Complaints Investigation Specialist – full time / part time No one checks tradespeople like Checkatrade! Our robust feedback process ensures that our high standards are upheld and helps to protect homeowners. As a Complaints Investigation Specialist you ll support the homeowner review process end to end. This includes troubleshooting issues, mediating between trades and consumers and ensuring both parties are kept informed all the way through. As a fast growing local business, we invest in our people, support career development and in return we look for brilliant people, driven to uphold the high standards we are well known for. If you are a true service professional and love the idea of troubleshooting issues and providing top class service, we d love to hear from you. Location: Portsmouth PO6 3EN, Hampshire. Hybrid working applies. 2 days in the office, 3 at home. Where do you fit in? Our Reviews team are at the heart of upholding the high standard we are renowned for, living up to the Checkatrade promise of Where Reputation Matters . You ll be reviewing homeowner feedback on trade member service levels including handling both email and phone based queries. You ll act with empathy and understanding and investigate and troubleshoot what can sometimes be complex issues. You ll do this with the purpose of reaching the best resolution for everyone. This includes supporting each party every step of the way, ensuring you obtain a satisfactory resolution to complaints/claims. You ll be confident in making fair decisions based on the outcomes of your investigations, and will have lots of support, training and help to succeed. You ll use your amazing customer service skills to play a key part in our talented team, whilst accurately keeping our records up to date. What s in it for you? Varied and challenging work within a great team. You ll take responsibility for your own workload and will really be able to make a difference. A brilliant benefits package, including discounts from a range of well-known retailers, a healthcare cash plan, and a scheme to help you buy the latest bikes or tech gadgets. You ll be part of a fast paced, growing company, that has a great culture, an awesome working environment and is really going places. Both full and part time opportunities available. £23,500 pa. We are an equal opportunities employer that is committed to diversity and inclusion in the workplace. What do you need to succeed? You ll be a service superstar with sound admin skills. Previous experience essential. You will have experience with complaint handling via the phone or face to face. Previous experience is essential. Confidence to carry out difficult conversations, alongside the ability to explain and advise people calmly and clearly. A team player, confident in your IT abilities, used to working to KPI s and deadlines. Resilience and positive attitude are essential