Content Specialist

LLoyds Banking Group

Content Specialist Lloyds Banking Group Salary & Benefits: £45,198 – £50,220 (depending on experience)

Location: London (We’re flexible on location and can also consider candidates based out of Bristol/ Cardiff) For many of our office based colleagues, we work in hybrid ways which involves spending at least two days per week or 40% of their time at one of our office sites.

We’ll also give you a broad remuneration package which includes:

• A performance share bonus
• A generous pension contribution
• Extra flexible benefits that adjust to suit your lifestyle
• Private health cover
• A minimum of 30 days holiday plus bank holidays
• Various share schemes including free shares

Lloyds Banking Group is the UK’s leading bank with over 30m customers, and its biggest digital bank, with over 18 million active online customers. We’ve placed a bold transformation programme and a multi-channel approach to banking at the heart of our strategy to be the best bank for customers, backed by significant investment in our platforms and people over the next three years.

Where does this role sit

An exciting opportunity has arisen to join the Digital Channels Team. There’ll be plenty of opportunity to make a difference to the lives of our customers though digital content on our Lloyds Bank and Bank of Scotland business websites. You’ll be part of a broader team that is shaping the future of the Business and Commercial banking’s website, step-changing the customer experience, leading on development of new navigation, new components and major content upgrades supporting product, servicing, coverage and marketing to deliver their business objectives.

Perhaps you can make it possible!

What will I get involved with?

• Becoming a credible consultant for customers across the business, truly understanding the capabilities of AEM and the components, proactively understanding the design systems across the site to provide recommendations focused on the customer, that we can build and that are consistent with the experience cross site.
• Reviewing content requests for relevancy, accuracy and quality, collaborating with customers until quality standards are met and proactively involving your LM, our Content Strategist and Visual Designer for more complex briefs
• Ensuring execution of content change to websites are timely, accurate & accessibility friendly
• Responsibility for applying due diligence to authorise changes to the live websites
• Contributing to the overall performance and design standards of the public website, suggesting new ideas to make existing components better, or new components to uplift customer experience and website performance
• Completing simpler changes and proactively raising briefs to deliver small changes and identified errors/ fixes
• Potentially use Adobe analytics to glean insights from existing customer behaviour to inform your thinking and recommendations and take findings from activity

About your experience

• You’ll have a deep understanding of content management systems, significant understanding of User Experience and User Centred Design principles. Significant experience of web development either for projects or BAU site maintenance and a real passion for everything digital. You’ll also be adept at balancing multiple priorities in a dynamic and delivery environment, a strong teammate but also able to use own initiative.

The skills and background you’ll need

• A solid grasp of CMS Systems, ideally AEM
• A proactive approach, a desire to make a difference, a commitment to better and real sense of accountability
• Attention to fine detail ensuring accuracy of change
• Partner management establishing relationships with colleagues to ensure the best outcome for our customers
• Good written communication skills, comfortable with data helpful
• Planning and organisation skills to ensure delivery according to business requirements
• Experience in UX and UX principles
• Page build to support search engine optimisation and accessibility
• A real passion for empathising and translating customer needs, ensuring they have the customer in mind in all decisions
• Desirable skills : web analytics, visual design

What you’ll get in return:

We have the scale to provide genuine opportunities to develop and achieve a rewarding and ful?lling career.

We can offer working outside the traditional 9:5 a with flexible and hybrid working patterns and care about what might work for you

We’re also passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families. Being disability positive, reasonable adjustments can be accommodated in our recruitment process.

We’re proud to have received the following industry recognitions that show our commitment to inclusion:

• Working Families – Top 10 Employer
• The Times – Top 50 Employer for Women
• Business Disability Forum – ‘Gold Standard’ and ‘Best Workplace Adjustments Process’

So if you possess the skills we’re seeking then get in touch, we’d love to hear from you!