Customer Implementation & E-business Specialist

Thurcaston, Leicestershire
Viking
Looking to work within a vibrant company, combining 25 years of industry expertise with ongoing investment in cutting-edge technology to drive future success? Seeking a role where proactivity is welcomed, with scope to develop and grow? Viking have an exciting opportunity for a Customer Implementation & E-business Specialist to join our team based in Leicester, (2 days home working per week). You will join us on a full-time, permanent basis, working 40 hours per week and in return, you will receive an excellent salary and benefits package. We are Viking. We provide business supplies and services to help our customers work better – whatever their workplace. We are a single source for everything customers need to be more productive, including the latest technology, core office supplies, print and document services, business services, facilities products, furniture, and school essentials. Benefits of joining us as a Customer Implementation & E-business Specialist: Generous pension (matched contribution up to 6%, with a maximum employee contribution of 10% of your monthly salary) Life assurance Staff discount 25 days holiday plus bank holidays (rising to 27 days after 5 years’ service) 8 hours paid appointment time per annum. £10 pcm contribution towards running costs when you work from home 2 days a week. Employee Assistance Programme Free on-site parking Leicester: Subsidised canteen About the Customer Implementation & E-business Specialist role: This role will support the project management, implementation and go live compliance of corporate large account business for Viking with organisations that have a projected initial spend of over £200,000 per annum. In addition, you will undertake Customer visits, support Sales force and customer training, website user demos and acceptance training, road shows, new business & prospect support, sales development, system testing etc. Your responsibilities as our Customer Implementation & E-business Specialist will include: Supporting the new business BDM team to secure new business with an initial annual spend of £200,000 and above across the Viking products & services portfolio Playing a proactive role in new business customer presentations, pitches and implementation meetings Creating and delivering time critical project plans managing internal stakeholders to deliver to the agreed criteria Managing the new account implementation programme to ensure rapid sales, margin and category compliance in line with the first 12-month trading projections Analysing spend trend and GAP data, propose implement and track improvement plans Leading the implementation and tracking of agreed bespoke account initiatives Supporting with Online Training & Website UAT Supporting Online Implementations Undertaking Customer visits / Account Manager field Support Be responsible for Creation of Website documents & training modules eBusiness project management Road show support Online account set up What we re looking for in our Customer Implementation & E-business Specialist: Essential: A proven track record of success in implementing or developing accounts in a similar role, ideally from within the stationery, print, logistics or support services industry Proven project management skills, able to demonstrate effectively managing complex high sales value projects Ability to effectively communicate up to board level management Have excellent relationship and networking skills Ability to build an initial rapport & understanding with prospect stakeholders in order to support the account win A passion for delivering results through efficient planning processes Sound decision making capability accountability for the result Strong commercial acumen Previous experience of account management Training & Coaching expertise Presentation skills Comfortable with technology MS Office proficiency Excel, Word, PowerPoint Desirable: Some sales experience Want to join our team? If you feel you have the skills and experience required for the Customer Implementation & E-business Specialist role, please click Apply today and take your next step towards a career with Viking