Customer Service

Peterborough, Cambridgeshire
JTH Recruitment Ltd

Our excellent IT company are looking for a friendly individual to join their sales support team. We are looking for someone that has worked in either customer service or an administrative support position.

Our clients office is based just outside of Stamford and due to the location candidates must have their own transport.

WHAT YOU’LL BE DOING

• Assist and support the sales team with leads.

• Update CRM on a daily basis, regarding sales leads, logging every conversation and action including updating the sales team.

• Weekly CRM reporting to Manager.

• Liaising and assisting Customer Services on fuel integration sign-up. Assist and liaise with Installation team surrounding fuel sign up

• Advise customer enquiries on partner services and additional equipment, liaising with Customer Service and Hardware.

• Upselling equipment to existing customers.

• Responding to marketing campaigns with outbound sales calls.

• To explain, promote and sell Local Loyalty to our customers

• Sign-up to delivery of services and equipment for Local Loyalty

• On-line EPoS demo training

YOU SHOULD APPLY IF:

? You have strong educational qualifications

? Motivated, outgoing, organised individual with a structured reliable approach to both resolving issues and developing solutions

? You are a confident and clear communicator

? You have a strong work ethic able to work on own initiative.

? Open and honest person, comfortable working as part of a team and contributing confidently to discussions relating to tasks and projects.

? Good listening and problem-solving skills, – a logical thinker with the ability to communicate at all levels.

? Able to take on challenges and see solutions through to successful conclusion.

Our cleint are offering

• A competitive salary based on experience and industry benchmarks with yearly salary reviews

• Commission payments for equipment sales.

• Twice yearly bonusses

• A flexible working environment

• 25 days annual leave + Long Service Award of one extra day annual holiday for every 5 years worked

• Life assurance

• Pension scheme (3% employers’ contribution)