Customer Service Advisor

Smethwick, West Midlands
Randstad Perm Professionals

Are you an experienced Customer Service Advisor that enjoys delivering an exceptional level of service? Want to work for an established company and industry global leader? Get in touch today!

You will be a key team player responsible for all of our customers’ needs and to deliver outstanding customer experience. This role will be based at our site in Smethwick.

Your Responsibilities

• Handles requests from customers in a local site/depot or branch environment. Includes new account and pricing set up, order entry and queries and internal communication with operations and sales teams
• Raises manual notes for permitted scenarios and updates Manual Log
• Raises credit notes adhering to the credit note request procedure
• Takes payments from customers and reconciles banking for gas (and equipment, if applicable)
• Calculates commission payments to agents and makes adjustments to cylinder holdings
• Completes manual template to create Proforma Invoices as required
• Provides rapid resolution to issues and assesses when a contact requires escalation or referral to an expert
• Develops and maintains knowledge of products, services and systems as required
• Identifies sales opportunities for referral to the sales team
• Develops strong long term relationships with customers and agents to fully understand their needs
• Provides proactive service to select customers based on outbound contact
• Manages work within KPI / target framework to optimise customer experience and productivity

We’d love to hear from you if you have:

• Experience in a Customer Service position or similar
• Confident and clear communication skills across all contact channels
• Capable of prioritising workload and solving problems
• Able to remain focused in a busy telephone environment
• Willingness to learn about industry, products, customer and agent requirements

The Role

• £23,000
• Extended parental support leave
• Corporate Health Cash Plan
• Gym memberships, optical discounts and food discount
• Life Insurance
• Private Medical Insurance through VitalityHealth (insurance company)
• Extended parental support leave
• Open to discussing flexible working
• Mentoring schemes
• Perks at work (Access to 30,000 national and high street employee discounts, plus free online classes)
• Dedicated talent development team to help your career progress
• Generous pension scheme
• Mental health wellbeing ambassador support

Interviews are taking place, apply today!

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.