Customer Service Co-Ordinator

Chesterfield, Derbyshire
The Recruitment Crowd (Yorkshire) Ltd

The Recruitment Crowd have recently partnered with a market-leading client based in the Barlborough area. We are looking for a dedicated Customer Service Coordinator to join their team full time.

Hours: Monday to Friday, 8am until 5pm

Pay Rate: £23,000 to £25,000 per annum, dependant on experience + annual bonus

Location: Barlborough, S43

Job Type: Permanent

The Role

• Monitor own email inbox and the customer service departments email inbox.
• Record the outcome of all telephone calls, and emails from customers and contractors.
• Monitor customer and issue handling through reporting, ensuring all records are updated to provide accurate information on reports.
• To coordinate the scheduling of the Customer Service Operatives diaries.
• To ensure the correct allocation of works; to the Customer Service Operative team, the existing site teams and / or contractors to resolve issues that have arisen in new customer homes.
• Organise resources and materials for works to be carried out, prior to attendance, and ensure materials are available in store and on site as required.
• Process PO’s, invoices and undertake any contra- charging process.
• Manage the work of contractors and report inadequate contractor outcomes to the Customer Service Manager.
• Maintain reasonable timescales for customers for any remediation works and ensure that customers are kept informed throughout any process taking place in their home.
• Address unsuccessful or inadequate remediation of customer issues.
• To ensure the out of hours services, and reporting work effectively.
• Maintain complaint spreadsheets and provide weekly updates to the management team.
• Acknowledge and correspond with complainants within agreed timeframes.
• To ensure surveys and reports from external bodies, including contractors are maintained.
• Be professional with internal, external staff and customers.

Requirements

• Have proven experience within a similar role
• Have experience in a similar industry (desirable)
• Have the ability to work independently and within a team
• Be able to effectively prioritise work
• Have the ability to work well under pressure in a fast-moving environment
• Have excellent communication and organisational skills

For more information, please apply directly with a copy of your CV today and a member of our team will be in touch!