Customer Service Representative

Sevenoaks, Kent
CCR Recruitment Group

Customer Service Representative

Location: Westerham

Salary: £21,400 plus excellent benefits

Hours: Monday – Friday 8:30am-5:00pm / 9:30am-6:00pm – Occasional Saturday mornings

Our client is a leading household name with great reviews and changing people’s interiors with new modern technology.

Main Duties/Responsibilities

• To provide technical support over the phone to customers
• Correctly identifying products or services required whilst meeting the needs of the Customer, answering a high number of calls
• Chats or emails within a compliance-based framework to a satisfactory conclusion and where this cannot be achieved escalating to a senior member of the Management team.
• Providing out of warranty/in warranty customers with an appropriate sales solution via live chat and email supporting the achievement of a monthly sales team target.
• You will be required to communicate with customers, either on an inbound or outbound basis, who have bought a product from us in the past and up-sell new products or additional parts and services by phone.
• You will have excellent communication skills, a strong natural sales ability, a can-do attitude, strong people management skills and able to take responsibility for your own duties/targets