Customer Service Representative
Up to £21,500 per year
Bristol Lake view, Bristol, BS34 8SW
Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our aim is to be acknowledged as the ‘best in-class’ platform-based Life and Pensions Administration Service provider.
Summary of the role:
What you’ll be doing:
Our Customer Service Representatives could cover both voice to customer and back office administrative activities. There are no sales involved in this role. The focus will be on your ability to have conversations with customers in a confident, friendly and professional manner, informing members on policy details, resolving queries, collaborating with independent financial advisors and most importantly, providing our customers with an exceptional level of service at a time when they need it most.
Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our focus is providing efficient operations and delighting customers for our clients, with migration of policies onto our industry-leading BaNCS platform as our unique selling point. We provide services to one in four of the UK population and to customers of some of the biggest names in financial services, administering more than 23 million policies.
Our aim is to be acknowledged as the ‘best in-class’ platform based Life and Pensions Administration Service provider and drive a culture that is founded on positive change, diversity and people development. We aim to solve problems clients can’t solve themselves, so they choose us to solve them. That means we’re different, with a distinct personality.
Providing an excellent customer experience is at the heart of everything we do so we believe that providing an excellent employee experience is just as important. We care about the things that matter and work at delivering them every day.
We impact peoples’ lives every day, whether it’s enabling a widow to pay for their partner’s funeral or providing someone with pension funds for a happy retirement.
If you need any help or adjustments for any stage within the recruitment process due to health, disability or any other reason, please let us know.