Customer Services Team Leader

Southend-on-sea, Essex
BBL Property recruitment Ltd

Customer Service Team Leader – Essex – £34k – Hybrid working

We’re working with a global medical technology company which provides advanced clinical technologies and services to healthcare professionals worldwide.

With a focus on providing best in class solutions for early detection, diagnosis and minimally invasive treatment, our client improves patient outcomes by elevating the standard of care in targeted disease states.

Within their Essex office, they now require a Customer Service Team Leader as follows:

• Overseeing the day-to-day operational running of the Administration team, ensuring KPI’s are met.
• Providing initial support to the team including mentoring, coaching and training.
• Participating in team performance reviews and audits
• Liaison with customers
• Assisting the team covering areas of work during periods of staff leave or sickness.
• Action or coordinate the completion of tasks deemed to be complex or contentious to ensure process compliance and customer expectations are met.

Given the highly technical/medical nature of our client and the professionals whom they supply, previous experience in a similar medical / clinical setting would be highly advantageous / preferred but isn’t essential.

In addition, the suitable Customer Service Team Leader will require:

• Two years’ experience in a supervisory or Team Leader capacity
• A recognised Business or Customer Service Qualification, or relatable degree
• strong analytical, organisational, decision making & presentation skills.
• Strong communication & interpersonal skills are essential to effectively interact with the team and all levels of the business.
• Previous Administration and / or coordination experience in a service-orientated environment
• Excellent ICT skills and use of Microsoft Office

Salary for the successful Customer Service Team leader will start at up to £34k per annum plus benefits with hybrid working offered once settled.

If you are an experienced Customer Service Team Leader who meets the above criteria, resides within commuting range of Essex and would like to express your interest or find out more, please apply now for immediate consideration and further info.