Customer Success & Bids Manager

Harvey Nash IT Recruitment UK

Customer Sucess & Bid Manager

London – (Hybrid working – 2/3 days per week) – £40,000 + Bonus

My client who are a fast growing international experts within Global Managed Service, Digital Transformation and Customer experience are looking for a Customer Sucess & Bid Manager to help drive growth and customer service within the UK market. Ultimately, creating customer loyalty is the priority and the role requires experience in customer service, contract management and invoicing, in order to service direct and channel customers.

Key responsibilities & Duties

• Reviewing, drafting and negotiating customer commercial documentation
• Supporting the Accounts team with managing the business’ monthly recurring revenue stream, including CRM administration and preparing draft invoices
• Internal sales (includes quotations, CRM administration and invoicing)
• Monitoring team mailbox
• Project coordination
• Connectivity portfolio provisioning
• Onboarding newly installed solutions to Support, ensuring Support are supplied with the correct information on supported solutions and relevant Third Party contact details.
• Escalation management
• Support renewals

Required Skills and Experience

• Previous experience reviewing, drafting and managing commercial documentation
• Commercial acumen
• Excellent customer service and communication skills
• Understanding of project management, service management and service delivery
• Experience using the Microsoft Office 365 Suite
• Knowledge and understanding of CRM systems

If you are interested in the position apply to this advert or email me on (see below)